香港商生物梅里埃有限公司台灣分公司

PRIMARY PURPOSE AND OVERALL OBJECTIVE OF THE JOB Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux. Promote and grow the reagents consumption of bioMérieux products, Assist Sales technically in pre-sales part and level two support in after sales part. Collaboration with KA team to implement promotion projects MAIN ACCOUNTABILITIES 1 Provide telephone support and on-site troubleshooting to internal and external customers. 2 Handle complaints per established guidelines: open, follow investigative stages, and close. 3 Teach customer-training programs. 4 Document all customer interactions in CRM system. 5 Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations). 6 Develop working knowledge of the competitive market, competitive products, in addition to the applications of bioMérieux products. 7 Answer telephone inquiries per established guidelines and document in local database; 8 Travel to customer sites, attend meetings as determined appropriate by Management; 9 Consult with the team members to conclude investigation; Close via departmental procedures 10 Direct and drive investigative process; Review test results; Request further investigations 11 Conduct training for Customer Service team, Key account and other internal associates 12 Represent group and department on interdepartmental work teams; 13 Learn laboratory procedures and assays; * Other tasks based on business needs as defined in related company procedure, or assigned by the direct supervisor.

Main Responsibilities: Create new revenue opportunities. a) Provide expertise necessary to achieve the clinical close portion of the sale working with Key Account Manager/Distributor. b) Prospect and qualify leads for high medical value test (HMVT) revenue. c) Promote HMVT products and services through product demonstrations, evaluations, or site visits. d) Develop strategies for ongoing client satisfaction, retention and testimonials. e) Capitalize on relationship opportunities for cross-selling bioMérieux products. f) Analyze the region for revenue opportunities. Provide education to hospital personnel on clinical pathways and clinical utility of Emergency Diagnostic products a) Focus areas of Infection Disease, Infection Control, Emergency Medicine, ICU, Pulmonology, and Pediatric. b) Provide formal presentations as well as informal training. c) Facilitate intradepartmental communication to maximize patient solutions within the institution. d) Conduct In-Service training at key sites. Support development of Key Opinion Leader Network a) Develop relationships with key regional institutions. b) Gain acceptance and implementation of recommended clinical pathways at such sites. c) Foster relationships with key personnel to serve as references. d) Establish centers of reference as a benchmark for other customer sites to model with Clinical Solution Manager and Key Account Manager e) Assist with tracking and developing KOL membership using the hospital directory. Territory Management a) Coordinate and track book-to-live process of Application Specialists. b) Increase adoption of suggested clinical pathway(s) in the existing customer base. c) Track competitor activities, defend against critical account losses. d) Assist in developing and executing retention plans for critical accounts. e) Coordinate with Application Specialists to troubleshoot process and product issues. f) Design and coordinate solutions for the client. h) Report on reagent consumption and market trends. i) Report on client satisfaction and needs.