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Albatross|CX

Understanding how luxury and premium brands work and using this knowledge to inform winning in-store and marketing strategies for such brands is core to the work Albatross Global Solutions does. With consulting teams on the ground in 15 countries, we have partnered with over 170 luxury and premium brands to help them grow by improving their store performance and leveraging consumer insights.

Our core values have shaped the culture and defined the character of our company, guiding how we behave and make decisions: Service-Oriented, Talent Attraction, Respectful, Integrity, and Teamwork. We like to attract and develop the best talents for our business, stretch our people and develop their knowledge and attitude. We respect each individual. We value diversity, ensure an interesting and inclusive cultural environment. We inspire trust by taking responsibility, acting ethically, and encouraging honest and open opinions. We strive to improve our clients' business performance by creating long-term relationships and focusing on execution of excellence.

信天翁商務諮詢有限公司是一家跨國專業誠信的市調公司,利用精密完善的市調執行系統,提供不同客戶最適當的研究方法,以滿足客戶在各種市場研究方面的所需資訊。我們遍佈亞太地區、歐洲及美國,總共在19個國家正式運營,共有100餘名員工分佈在全球各地深耕在地服務,並且擁有25,000名神秘顧客所組成的團隊。遍及亞太地區90多座城市,並且與170個以上國際知名品牌配合,致力提升服務品質,幫助企業成長,改善服務品質,以達到雙贏的局面!

主要商品與服務

Albatross|CX is a marketing services provider dedicated to understanding affluent and wealthy customers and improving premium and luxury brands performance.

Understanding how luxury and premium brands work and using this knowledge to inform winning in-store and marketing strategies for such brands is core to the work Albatross Global Solutions does. With consulting teams on the ground in 15 countries, we have partnered with over 170 luxury and premium brands to help them grow by improving their store performance and leveraging consumer insights.

Albatross Global Solutions has been working for the past 10 years with the most prestigious premium and luxury brands developing a strong expertise across a wide variety of markets (industry, services, consumer goods) throughout the world, and building a more than 25 000 highly qualified affluent and wealthy consumers data base, pillars of Albatross Global Solutions two main lines of services:

1) Store performance services, including Mystery Shopping, online platform, training and feed-forward services
2) Consumer insight services, including Quantitative and Qualitative Market Research (Focus Group Discussions, Face to Face Interviews, Online Surveys), Market Trends and Strategic Planning services.

主要商品 / 服務項目:

1.品牌市場調查分析
2.品牌服務人員服務態度,銷售技巧能力與專業知識評估

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福利制度

「獎 金 福 利」:年終獎金
「休 假 福 利」:週休二日
「保 險 福 利」:勞保、健保
「其 他 福 利」:
1.週休二日
2.享勞、健、團保
3.年終獎金
4.每月績效獎金
5.退休金提撥
6.優於勞基法之休假辦法

*兼職則無上述福利(神秘訪客/工讀生屬兼職部分)*

環境圖片

經營理念

在商業競爭的時代中,服務成為決勝的關鍵。如何將服務有形化、具體化,就是企業未來提昇顧客忠誠度的重要關鍵。信天翁商務諮詢有限公司掌握市場動向與消費者需求才能擬定最適宜的行銷策略,為企業帶來商機。但是由於服務主要是由「人」來提供的,所以服務品質受到「人」很大的影響。如果我們不了解顧客真正的需求,自然無法提供好品質的服務給顧客。而市場調查,正是企業了解競爭趨勢的最佳利器,我們以公正客觀的第三者角度,為客戶提供行銷各層面的調查報告,舉凡神秘暗訪、廣告測試、消費者滿意度市場調查報告皆是我們的服務項目。

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