求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2913-8123
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Customer service engineer

  • 全職

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

About the job
Every day, Agilent field service engineers help customers solve issues at labs where scientists are making discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. This is a fantastic opportunity for a Field Service Engineer to join our dynamic and friendly team of 50+ Field Service Engineers currently working in the Taiwan. You will be working from home, supporting customers mainly in the Taiwan (> 90% travel).

Rresponsibilities:
In the role of the field service engineer, you will work at a variety of labs, which ranges from exciting locations such as labs in museums, galleries and hospitals, chemical, oil, food and environmental testing and Pharmaceutical companies:
• Having the responsibility of supporting our clients for on-site installation, implementation, maintenance and repair of many of the quality products that we manufacture and sell
• Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases
• Having a natural instinct to deliver the highest-levels of customer service in the field is vital
• Applying your creativity, complex problem-solving skills, and can-do attitude is essential
• Having a solid understanding of Agilent’s portfolio, and continuously learning about new instruments, software and consumables, is key, in particular Agilent’s client/server based software products
•You will work on complex projects around LC, LC/MS, GC, GC/MS instruments, customer CDS, ECM packages and ELN. Additionally, you can tweak your consulting skills and improve customer satisfaction by proactively advising customers on preventive maintenance and configurations, which may impact product performance.
The role will be based in Chung Li

Requirement:
To be really successful in the job you enjoy being in front of customers and supporting them while demonstrating your technical expertise.
• You should have a Bachelor or Master Degree in Chemistry, Biochemistry, Biology or IT or Informatics or equivalent qualification and work-related experience
• Working knowledge of IT including Hardware(PC and Server), operating systems, Windows server administration, databases (Microsoft, Oracle and PostgreSQL Server),Virtual machines and networking, and comfortable to discuss technical IT issues at all levels.HTML5, CSS, and Javascript (React) experience a plus
• You have a full, clean driving license and live commutable to the Central Taiwan or North Taiwan, ideally with good connection to a motor highway
• Ideally, you have good English skills (i.e. to attend the technical trainings)
• Troubleshooting approach-oriented
• You enjoy an active cooperation with colleagues from service, sales and support departments within a national and international surrounding
• Your proactive approach, team spirit and eagerness to build your sales knowledge are what will ultimately drive your success

工作條件

  • 接受身份: 上班族、應屆畢業生、外籍人士、原住民【相關法令】、二度就業
  • 工作經歷: 二年以上
  • 學歷要求: 大學以上
  • 語文條件: 英文 -- 聽 /中等、說 /中等、讀 /中等、寫 /中等
  • 具備駕照: 普通小型車
  • 工作技能: 伺服器網站管理維護、資料備份與復原、化學檢測儀器操作、化學分析能力
  • 其它條件: 未填寫

福利制度

員工購股計畫
自選式福利
彈性工作型態(彈性上下班、咖啡時間、部份工時/分享工時、駐家上班)
優於勞基法之休假制度(年假10天以上,到職即可依比例享有年假)
勞保/健保/團體保險
婚/喪/生育津貼
年度免費醫療體檢
新進員工免費醫療體檢
退休/離職金計畫
職工福利委員會福利
教育訓練補助計畫
中秋/年終獎金
社團活動

更新日期:2019-06-05

應徵方式

  • 職務聯絡人: HR
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽

應徵分析

兩週內6-10人應徵
經歷分佈
新鮮人0%
1~3年0%
3~5年33%
5~10年33%
10年以上33%
學歷分佈
碩士及以上78%
大學22%
專科0%
高中0%
高中以下0%
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