求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2913-8123
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Field Application Specialist 產品學術專員

  • 全職

Primary Purpose and Overall Objective of the Job
- Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux.
- Support is given to customers and sales representatives primarily by telephone.
- Training support is provided, and travel to the customer site may be required.
- Support is also given both verbally and written to Marketing department.
- The Application Specialist promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work climate.

Main Accountabilities :
- Provide telephone support and troubleshooting to internal and external customers.
- Handle complaints per established guidelines: open, follow investigative stages, and close.
- Teach customer-training programs.
- Document all customer interactions in CRM system.
- Provide support to internal customers.
- Perform laboratory testing (e.g. surveys, complaint investigations, training material protocol preparations).
- Develop working knowledge of the competitive market, competitive products, in addition to the applications of bioMérieux products.
- Answer telephone inquiries per established guidelines and document in local database;
- Develop troubleshooting skills for phone and on-site applications;
- Travel to customer sites, attend meetings as determined appropriate by Management;
- Troubleshoot by phone and on-site
- Consult with the team members to conclude investigation; Close via departmental procedures
- Direct and drive investigative process; Review test results; Request further investigations
- Conduct training for Customer Service team, Key account and other internal associates
- Represent group and department on interdepartmental work teams;
- Learn laboratory procedures and assays;
* Other tasks based on business needs as defined in related company procedure, or assigned by the direct supervisor.

工作條件

  • 接受身份: 上班族
  • 工作經歷: 三年以上
  • 學歷要求: 大學 碩士
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 其它條件: Typical Studies-Experience, Skills and Qualifications:
    Studies-Experience:
    - Bachelor’s Degree or above in Medical Technology or related science.
    - Good knowledge in related medical techinical.
    - Good English skills in both reading and written English.
    Skills and Qualifications:
    - Minimum of two years of laboratory experience.
    - Good practice experiences in biological/medical laboratory is a plus
    - Excellent working knowledge of computer.
    - Good interpersonal and communication skills.

福利制度

勞保,健保,員工團體保險,員工意外險,教育訓練,生育、婚喪補助金,週休二日

更新日期:2019-03-06

應徵方式

  • 職務聯絡人: Helen SHEN
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽

應徵分析

兩週內0-5人應徵
經歷分佈
新鮮人25%
1~3年0%
3~5年0%
5~10年0%
10年以上75%
學歷分佈
碩士及以上75%
大學25%
專科0%
高中0%
高中以下0%
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