Software Engineer

Your main tasks
• Acting as first contact for customers or for FSE's that need support- answering all kinds of technical questions related to software
• Act as interface between the customer, FSE and Evatec Headquarters with regards to software support
• Develop small programs ( macro's or program's) required to analyse the data from the tool as well as follow a systematic method for analyzing and troubleshooting the tool.
• Able to understand the PLC/communication
• Support Tool integration to the customers host. Provide clear examples of the necessary scripts required to facilitate host communication with the Evatec platforms. Demonstrate and guide the customer in this activity so that the Evatec tool can be successfully integrated into the customer production systems.
• Use diagnostic tools already in built in Windows to systematically detect, trace and troubleshoot/diagnose/document Evatec Tool failure.
• Develop a clear understand of the tool from a system level. Able to diagnose hardware related problem using the software infrastructure on the tool or using conventional methods.
• Develop automated software test routines and support software testing prior to release.
• Work with Evatec tools such as ECP, BPS, SMT as well as all SW related systems keeping all systems up to date, plus analysis and visualization of data, e.g. to show a failure analysis in a Pareto Chart.
• Work at the customer site for specific software related problems and also software upgrades and installation.
• Manage and track of software related customer complaints including escalation situation.

The role will involve regular travel within Asia for business and to Europe for training.