求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

eCommerce Operations Manager

  • 全職

Description of Position:
The eCommerce (EC) Operations Manager is responsible for day-to-day operations of Costco Taiwan’s EC website, third party EC systems, website functionality and improvements, overseeing customer care, credits/returns processing, sales audit, third party logistics partners, dropship vendors, supporting Costco’s EC Depot fulfillment center and driving future online to offline O2O initiatives.

Tasks and Responsibilities:
• Cross team collaborations with Web content team, MIS department, and Operations team to explore enhancements for EC business
• Work closely to communicate with and support internal Costco teams.
• Communicate, negotiate, manage and support third party vendors including logistics and EC system service providers
• Manage UAT testing and launch of new functions.
• Report and track system issues, and create/maintain SOP from lessons learned.
• Manage inventory and logistics delivery KPIs using WMS (warehouse management system) and DSS (drop ship system)
• Assists in supporting EC Depot fulfillment center operations.
• Manage customer service team providing various services (e.g. returns, refunds, general inquiries) to ensure highest service level to Costco members in Taiwan
• Reconciliation - orders, sales, payments, refunds and inventory audits
• Generate statistics and reports for upper management.
• Report on daily, weekly, periodic and fiscal statistics and productivity
• Maintain up-to-date understanding of EC industry conditions and developments.
• Analyze sales trends and obstacles and identify operational streamlining improvement opportunities
• Manage employees on and off site training, encourage, coach and feedback to the team.
• Assist in growing online presence and development of future online to offline O2O initiatives.

工作條件

  • 接受身份: 上班族
  • 工作經歷: 五年以上
  • 學歷要求: 大學以上
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 其它條件: Qualifications:
    • 5-years and above of related work experience preferred
    • Understanding of internet commerce and online shopping
    • Understanding of retail operations, customer service, depot management and logistics services
    • EC systems proficiency a plus
    • Self-motivated independent worker
    • Able to multi-task and prioritize work
    • Strong sense of urgency and problem-solving skills
    • Strong English and Chinese communication skills

福利制度

建全的薪資結構-全台灣唯一電腦自動調薪的公司。
時薪人員工時每滿公司規定之小時數,就由電腦主動升級,絕無因個人喜好而影響員工加薪。

薪資自每小時$180起為業界最佳的薪資。
所有員工除主管外皆為時薪員工,全職人員一週工作40小時,兼職人員至少24小時。

免費員工團險 -定期壽險、傷害險、傷害醫療險、住院醫療險、防癌險、職業災害險(配偶及23歲以下子女可免費享有住院醫療險、防癌險)。

優於勞基法之放假規定、週休二日。
視力保健福利-每年2500元的光學眼鏡券(配偶及23歲以下子女可免費享有)
員工體檢
員工免費四張會員卡
退休金提撥
勞/健保
夜間津貼

更新日期:2021-02-26

應徵方式

  • 職務聯絡人: Jay Lin
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: To Apply:
    Please send your English and Chinese resume (and cover letter) to jaylin@costco.com.tw.

應徵分析

兩週內大於30人應徵
經歷分佈
新鮮人0%
1~3年0%
3~5年7%
5~10年17%
10年以上71%
學歷分佈
碩士及以上43%
大學52%
專科2%
高中0%
高中以下0%
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