Business Intelligence & Sales Force Effectiveness Manager

System/Data Admin & KC Interface:
- Governing overall system/data admin framework across different commercial system/platform – CERPS, Cognos/DMS, VEEVA, Qlikview, QlikSense, Power BI, SalesIQ, etc.
- Partnering with Regional BI lead to supervise the service level of Knowledge Center (KC) in regular support of system/data admin based on agreed SLAs
- Continuously drive improvement in dta management processes

Improve Sales Force Effectiveness:
- Implement and upgrade existing SFE processes (e.g. S&T, etc.) with standardized global protocols & tools supported by global/regional and KCs
- Drive data-driven, customer-focused approach to optimize customer Segmentation and Targeting and commercial resource allocation
- Embed robust tracking of aligned set of SFE KPIs into regular business review process

Enhance business reporting & insight generation with global platform:
- Implement and embed Global/Regional Business Intelligence platform in LOC’s daily operation (e.g. T360, National Dashboard, Power BI, etc)
- Enable external focus performance dialogue by maximizing the use of external benchmarks in regular performance evaluation process (e.g. IQVIA, ZPI, etc)
- Partnership with Business Owners and cross functional teams (e.g. Tech, CS&L, etc) to ensure comprehensive use of data in commercial decision making
- Manage scope of work and resources in accordance to GSK IPT priorities

General:
- Active member of the LOC commercial organization, collaborating across functions to drive performance and ensure alignment with LOC, regional and global direction and expectation
- Stakeholder management, extensive liaising with commercial leads in LOC, region and global
- Rapid response to events and market needs: facilitating fast feedback cross-functionally and driving rapid adoption of best practice within region
- Ensure GSK’s ethical standards are consistently met in the area of responsibility
- Be a strong business partner to GM and senior leaders in addressing key business challenges and providing bespoke support as required to interrogate and resolve key business questions