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Technical Applications Scientist

  • 全職

Job Description Summary:
Responsible for providing quality technical support to ensure that customers receive accurate advice on product usage on Thermo Fisher reagents, consumables, instruments, and applications in Life Sciences through telephone and email, thereby contributing substantially to customer satisfaction and loyalty resulting in a contribution to the overall success of the business. Thermo Fisher Scientific will provide you with an environment of challenging work, growth, and development throughout your career.

Job Description
Major Responsibilities:
- Provide technical support for Bioscience product lines (Protein preparation & expression, molecular biology, cloning, and cell research product line) by answering customer technical inquiries. Inquiries may be received via telephone or email.
- Provides troubleshooting support to customers and resolves customers' complaints of a technical nature.
- Provide product selection, applications, usage advice.
- Provide customer support on technical issues by utilizing all available resources.
- Escalate issues or problems when warranted.
- Accurately record pertinent information from customer contacts in CRM (Customer - Relationship Management) system to build a strong customer database and assist the business by identifying, recording, and escalating opportunities.
- Interact with local, regional, and global colleagues to ensure the sharing of knowledge.
- The role is primarily office-based and will be part of a dedicated professional call center team to remotely support technical queries, but occasionally will also be required to provide field support in training and troubleshooting at customer sites.
- May be required to perform other related duties as opportunities arise.

Skills/Behaviors Required:
Professional skills
- 5+ years of hands-on work experience in a wide range of techniques in life sciences.
- A good understanding and hands-on experience of molecular biology, cloning, protein expression, nucleus application, and gene editing & regulator sciences are necessary, experience in cell culture and stem cell biology will be a plus.
- Proven technical, analytical, and problem-solving skills.
- Proven ability to quickly learn large amounts of new, complex technical information.
- Proven ability to digest large amounts of new and complex technical information in a short time.
- Experience in a customer-facing role and excellent communication skills to deal with scientific communication with customers.
- High energy, patience, team player, and the ability to work under pressure.

Communication
- Ability to participate in discussions and to express ideas clearly and concisely both orally and in writing.
- Ability to deliver good presentations and participate in discussions in both Mandarin and English.
- Self-motivated and engaged

Goal-oriented
- Able to work effectively to meet aggressive schedules.
- Able to work with minimal supervision while maintaining focus and productivity.
- Ability to adapt quickly to changes.
- Excellent time management and interpersonal skills.

Teamwork
- Effectively work both within the team and with cross-functional teams.

Customer focus
- Ability to think and implement from a customer-centric perspective.

Education
- MSc or Ph. D. in Cell Biology, Biology, Molecular Biology, Biochemistry, or related field.

Travel
- The position is mainly office-based, but occasionally travel within TW to support customers might be required.

工作條件

  • 接受身份: 上班族
  • 工作經歷: 不拘
  • 學歷要求: 大學以上
  • 語文條件: 不拘
  • 其它條件: 未填寫

福利制度

勞保,健保,勞退
團體保險(含配偶及子女)
績效獎金(依照個人及公司績效)
員工體檢
年休假11天(第一年照比例)
週休二日
三節禮金

更新日期:2021-01-06

應徵方式

  • 職務聯絡人: Jolene Yee
  • 聯絡E-Mail: 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: Interested applicants, please submit your English resume/CV through Thermo Fisher career website.

    Click on this link to apply: https://jobs.thermofisher.com/global/en/job/142919BR/Technical-Applications-Scientist

應徵分析

兩週內6-10人應徵
經歷分佈
新鮮人14%
1~3年29%
3~5年14%
5~10年0%
10年以上43%
學歷分佈
碩士及以上71%
大學29%
專科0%
高中0%
高中以下0%
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