求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Lead Customer Service Representative

  • 全職

Job Description:

1. Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
2. Co-ordinate within internal functions and customers to manage and execute customers' requests for quotations accurately and in a timely manner.
3. Responds effectively and efficiently to customers inquiries, ranging from orders, product availability, pricing, shipment arrangement, billing and other forms of documentation (e.g. proof of delivery, etc…).
4. Handle all customer enquiries (quotations, orders, after-sales issues, etc) and engage with relevant stakeholders to resolve issue in a timely manner.
5. Account & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays.
6. Prompt coordination with logistics team for timely pick up & delivery.
7. Liaise with manufacturing facilities & 3rd party vendors in USA, Europe, APAC.
8. Work with Finance on AR, AP issues & follow up when needed.
9. Drive and participate in order and customer management process improvement when needed.
10. Prepare, attend and participate actively in routine customers' meetings and conference calls
11. Responsible to meet all operational KPI and SLA.
12. Ensure all documentation and order processes are in line with corporate guidelines and compliance.
13. Reports preparation on regular basis.
14. Work closely with Sales to monitor and manage customers' orders for timely revenue recognition.
15. Manage large customers' account for SG/SEA/TW
16. Work with internal processing team to manage customers' orders and transactions for complete quote to cash flow
17. Perform other duties/projects as assigned.

Requirements:
- Bachelor Degree or Diploma in Logistics/Supply Chain or relevant
- Candidate must be service oriented, able to work under pressure with excellent phone, email etiquette skills and able to handle difficult customers.
- Very good experience in Oracle E1, SAP & MS Office
- Knowledge in shipping and freight management
- Good communications skills
- Key Account Management skills will be an added advantage

工作條件

  • 接受身份: 上班族
  • 工作經歷: 不拘
  • 學歷要求: 專科以上
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 其它條件: 未填寫

福利制度

勞保,健保,勞退
團體保險(含配偶及子女)
績效獎金(依照個人及公司績效)
員工體檢
年休假11天(第一年照比例)
週休二日
三節禮金

更新日期:2021-04-06

應徵方式

  • 職務聯絡人: Jolene Yee
  • 聯絡E-Mail: 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: Please apply through our Thermo Fisher Scientific career website and submit your English CV/resume by clicking on the below job link to apply:

    https://jobs.thermofisher.com/global/en/job/134735BR/Lead-Customer-Service-Representative

    Shortlisted candidates will be notified by phone.

應徵分析

兩週內0-5人應徵
經歷分佈
新鮮人0%
1~3年0%
3~5年20%
5~10年0%
10年以上80%
學歷分佈
碩士及以上60%
大學20%
專科20%
高中0%
高中以下0%
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