Enterprise Customer Success Specialist

Ragic is a cloud software for building business applications with simple Excel-like interface. Our users are all over the world, most of them outside of Taiwan. We're looking for a new Enterprise Customer Service Specialist to help our new customers learn and adopt Ragic to digitize their business. Qualifications: 1. Tech savvy and being able to learn new software quickly. You don't need to know how to create business database applications, we will teach you how, you will be an expert at this. But you will learn a lot faster if you're tech savvy and enjoy this job a lot more if you like technology. 2. English communication ability. Because more than half of our users are outside of Taiwan, you will need good English writing ability. 3. Some fundamental knowledge on business administration is a big plus. Ragic is a tool for our customers to build database systems to digitize their workflow, so having basic knowledge of some common business operation like sales order, inventory, accounting, or purchasing will be very helpful. Responsibilities: 1. Help answering support tickets on questions that users have on Ragic. They may be in English or Chinese. They are mostly e-mail and sometimes phone calls (phone calls are in Chinese) 2. Help edit English user documents. We already have complete documentation, but it still requires frequent update on new features or updates. 3. Write blog articles to communicate with our current users and reach more potential users to learn about Ragic. This can be in either Chinese or English. Ragic is not a big company. But we're a profitable, stable and truly focused on our core product. We don't do any projects. We are focused on perfecting our product and making it known for all businesses around the world. We are efficient, don't have much meetings and don't work overtime. If you're interested, please first go to www.ragic.com and register for a free trial account and get an idea on what we do.