(Senior) Field Application Engineer

Job Description: - Thoroughly understand and present company's product offering and vision - Product roadmap planning and project management, competitor analysis, technical appreciation and ability to relate to the customer needs. - Asia customer support focusing on Taiwan, with occasional traveling. The following ability is the key to the success of our FAE: · Help customers optimize their usage of our products to get the most value out of their purchase and meet their technology and business requirements while overcoming challenges. · Educate customers on best practices, useful features, and opportunities to optimize performance. · Work diligently with the customer’s technical teams to troubleshoot and resolve software and hardware issues, replicating customer environments and network problems as needed. · Collaborate closely with the Sales and R&D teams to develop effective account strategies. · Use customer feedback and insights to improve product materials, technical best practices and technical materials. · Provide feedback to Product Management teams and R&D. · Serve as the customer advocate for timely resolution of issues and facilitate communication between customers, local team, and HQ. · Act as primary customer advocate from a technical perspective, attending calls or contacting support as needed for remote help/troubleshooting