客戶服務專員(訂單)

1. Process customer orders into SAP and provide order confirmations to customers. 在 SAP 系統中處理客戶訂單，並提供訂單確認給客戶 2. Cross check customer order’s price with CRM quota-tion. 核對客戶訂單價格與 CRM 報價是否一致 3. Keep confirmed date, handle customer queries on de-livery date、complaint and other related issues. 確保訂單交期達成、回應客戶對交貨日期、投訴及其他相關問題的查詢 4. Coordinate and monitor customer loan process. 協調與追蹤客戶借用流程 5. Responsible for stock control and inventory manage-ment (including safety stock). 負責庫存管理與安全庫存的控管 6. Handle sales return service process. 處理銷退、退貨服務流程 7. Handle daily sales/ backlog / inventory reports. 編製與維護每日銷售、未出貨訂單及庫存報表 8. Backlog management driver and ensure delivery commitments are met. 主動管理未出貨訂單，確保履行出貨承諾 9. Issue credit note / debit note when request. 根據需求開立折讓單 10. Coordinate with logistic on shipment arrangements. 與物流部門協調出貨安排 11. To support on custom process / requirements. 支援報關流程及相關需求 12. Proactively conduct customer fulfillment improve-ment plan with cross-functional team主動參與與提出客戶服務跨部門改善專案 13. Complete Tasks assigned by supervisor 完成主管代辦事項