Sales and Marketing Operations Specialist

The ideal candidate is an independent, entrepreneurial, and motivated individual with prior sales operations experience. This position offers excellent learning and professional growth opportunities in a global setting. The Sales Operations Specialist is responsible for increasing revenues, margins, and customer satisfaction for assigned accounts while collaborating with our US team. Our company efficiently shares information among global teams using Microsoft Teams, SharePoint, and CRM tools. We are seeking hardworking individuals who are eager to advance their careers. RESPONSIBILITIES: Customer-Facing: Support the global sales team by addressing sales-related activities and open items within 24 hours, utilizing a follow-the-sun model. Key activities include: Managing deals throughout the sales cycle, such as responding to RFQs (Requests for Quotes), issuing POs to vendors, processing orders, and tracking shipping information. Assisting the accounting team with billing and invoice creation as needed. Conduct market research to understand competition and customer needs. Undertake business development projects to develop new accounts not assigned to other teams, including researching and capturing potential customers. Monitor public sector customers’ websites for bids to generate new sales opportunities and track products. Participate in marketing campaigns aimed at upselling and cross-selling to existing accounts, while identifying new opportunities within those accounts. Maintain accurate and up-to-date customer information in CRM tools. Increase margins by registering deals with IT manufacturers. Vendor-Facing: Source products at the best pricing from distributors or IT manufacturers. Establish and nurture relationships with IT manufacturers and distributor sales/marketing teams to gain support. Acquire product knowledge by completing sales and/or technical training as required by manufacturers, including online courses. Fully utilize partner resources from manufacturers, becoming familiar with their partner portals and resources, including training, marketing, deal registration processes, sales rewards, lead generation, incentives, and promotions. REQUIREMENTS: Proficient in English. A team player capable of supporting a global team. Minimum of 4-8 years of experience in sales and purchasing, preferably in the IT industry. Experience in managing accounts, opportunities, and campaigns while leveraging CRM tools. Familiarity with Microsoft Dynamics 365 and Power BI is a plus but not required. Excellent communication skills. Strong attention to detail and a solid aptitude for numbers. Experience in customer service. Flexibility with shift hours or weekend availability. College degree required.