宇迅結合豐富的集團資源,致力於為跨境電商提供卓越的物流解決方案。
客戶成功專員是一個關鍵性角色,我們正在尋找具備這一專業技能的人才加入我們的團隊。這個職位需要你像一位導航員一樣,引領我們的客戶順利航行,確保他們在使用我們的服務時取得成功。
與一般的客戶服務專員相比,客戶成功專員的職責更加全面。你將不僅僅是解決客戶的問題,更重要的是要建立長期的合作關係,了解客戶的需求和目標,並提供持續的支援和指導,以確保客戶在整個使用服務時都能夠獲得價值和滿意度。此外,你還需要與業務、產品開發、市場行銷等部門密切合作,以確保客戶的需求得到滿足並實現成功。
如果你具備優秀的溝通能力、客戶關係管理技巧和跨部門合作能力,並且對客戶成功有著強烈的使命感,我們期待與你合作共同成長。
【在這個職位中你可以獲得什麼?】
1. 累積客戶關係管理相關經驗,磨練溝通技巧
2. 高質量一對一全面且專業的培訓
3. 國際化的工作環境,日常工作中能與集團內其他國家的同事頻繁聯絡
4. 即使你的經驗相對較少,仍有機會獲得比同規模公司更多的機會和信任,負責重要的業務操作和職責
5. 我們公司非常願意投資員工的專業成長,並致力提供最佳的支援(包括補助學習課程、取得證書等)
【我們期待能和這樣的你合作】
1. 歡迎具有客戶服務相關、CRM經驗的人才,同產業相關經驗為加分項目。
2. 具備良好的溝通能力 - 具有耐心且能用簡單的詞語解釋複雜概念。
3. 須具備英語溝通能力(優先考慮閱讀/寫作能力),因為我們必須以商業郵件進行積極溝通。不需要說一口完美的英語,但需要懂得使用工具如ChatGPT等AI協作工具來提高工作效率。
4. 具備問題解決與分析能力,並擅長維護客戶關係。
5. 具備團隊合作精神,能有效跨部門溝通協作。
DPD Taiwan (Linex), harnessing ample group resources, is committed to delivering exceptional logistics solutions for cross-border e-commerce.
The Customer Success Specialist is a pivotal role, and we are seeking talented individuals with this professional skill set to join our team. This position requires you to act as a navigator, guiding our customers smoothly to success in using our services.
Compared to typical customer service roles, the responsibilities of a Customer Success Specialist are more comprehensive. You will not only resolve customer issues but also establish long-term partnerships, understand customer needs and goals, and provide ongoing support and guidance to ensure value and satisfaction throughout their service journey. Additionally, you will collaborate closely with departments such as sales, product development, and marketing to meet customer needs and achieve success.
If you possess excellent communication skills, customer relationship management expertise, and the ability to collaborate across departments, and if you have a strong sense of mission for customer success, we look forward to growing together with you.
[What can you gain in this role?]
1. Accumulate experience in customer relationship management and communication skills.
2. Receive high-quality one-on-one comprehensive and professional training.
3. Work in an international environment with frequent communication with colleagues from other countries within the group.
4. Even with relatively less experience, you will have the opportunity and trust to handle important business operations and responsibilities more than in companies of similar size.
5. We are committed to investing in the professional growth of our employees and providing the best support (including subsidies for learning courses, obtaining certificates, etc.).
[We look forward to working with someone like you.]
1. Talents with customer service-related or CRM experience are welcomed, with industry-related experience being a plus.
2. Possess strong communication skills - patient and capable of explaining complex concepts in simple terms.
3. Proficiency in English communication (reading/writing skills are prioritized), as we must actively communicate through business emails. Fluency in English is not a must, but familiarity with tools such as ChatGPT and other AI collaboration tools to enhance work efficiency is necessary.
4. Problem-solving and analytical skills, with the ability to maintain customer relationships.
5. Team player with the ability to effectively communicate and collaborate across departments.