What you’ll do?
- Lead a team to improve business development team productivity and service level performance for travel product verticals globally, ranging from attraction tickets to tours & activities.
- Strategy: Shape the long term strategy and technology roadmaps for BD productivity improvements, process automation & streamlining and customer experience. Work closely with cross functional and business development teams worldwide.
- Program Management: Lead initiatives and work with cross functional teams globally to drive improvements at scale, such as customer satisfaction, manpower savings, scaling best practices etc
- Product & Technology: work with our product & technology teams to improve usability and efficiency of contracting and internal task management tools and operational processes
- Data Analysis: build metrics and implement mechanisms to monitor and analyze operational performance and customer satisfaction
What you’ll need?
- 5 years of experience in operational process improvements and program management
- Track record of successfully driving cross departmental projects
- Experience in online travel agents, ecommerce, tech startup, business analytics and product management is a plus
- At least 2 years of team management experience
- Fluent spoken and written English. Fluent Chinese is a plus.
- Bachelor's degree or above
- Eager to work in small team and fast-paced environment
- A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
- Globally-minded and comfortable working with people from different cultural background and in different time zones
- Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
- Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
- Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
- Exhibits sound business judgment, a proven track record of taking ownership, and delivering results
待遇面議
