Join Our Kitchen Mama Customer Service Team in Taipei: Where Your Role Matters!
● Be the Heartbeat of Our Brand
At Kitchen Mama, we're excited to welcome a new Customer Service Specialist to our dynamic team in Taipei. In this role, you're not just addressing customer inquiries; you're a cornerstone of our success. You'll engage directly with a diverse clientele, requiring patience and the ability to solve problems effectively. This role is perfect for someone who loves challenges and is eager to learn and grow.
What You'll Do:
✔ Excel in Customer Service: Offer prompt, efficient, and customer-focused service, managing everything from routine questions to complex disputes.
✔ Be the Customer's Champion: Understand and empathize with our customers, providing feedback that shapes our products and services.
✔ Support Key Initiatives: Play an active role in product launches and critical support events.
✔ Create Impactful Reports: Prepare and present statistical reports that drive business decisions.
✔ Manage Knowledge Resources: Maintain and update internal knowledge bases.
✔ Handle Returns and Repairs: Oversee the RMA process, including tracking, analysis, and corrective action monitoring.
✔ Support E-Commerce Platforms: Learn and master the operations of various e-commerce platforms.
✔ Fulfill Ad Hoc Duties: Tackle various tasks and activities as directed by supervisors.
Ready to Make a Difference?
If you're excited to be a key player in our customer service success, send your resume and let us know why you're the ideal fit for Kitchen Mama!
