inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.
We're looking for an aggressive, high-energy, and result-driven Customer Success Manager, who enjoys challenges and growth in a fast-moving environment. As a Customer Success Manager, you will work closely with restaurant partners, customer support team, revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.
If this sounds like you – read on!
What you will do / 工作內容
• Regular communication with partner restaurants. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other addons) to revenue growth;
• Meet or exceed goals for account retention, satisfaction, and adaption;
• Develop churn indicators, plan and execute rescue strategy, and revamp account care flow
• Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers and influencers
• Increase net ARR incremental in the dedicated cohorts
• Act as a trusted advisor to senior executives within the client’s organization
What you should have / 工作技能
• 2+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience
• F&B industry experience is a big plus
• Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
• Project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way
• Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking
• Great collaborator and someone who proactively partners across teams while holding them accountable for business results
• Strong communication skills; ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers
• Data-driven decision-making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking
• Strong Excel and data management skills
• Self-motivated, work independently and possesses strong organization and time management skills
• A "driver" personality - bias toward action and master disambiguator/simplifier - constantly pushing toward clarity and execution
