必勝客Pizza Hut/肯德基KFC_富利餐飲股份有限公司

【職務內容】 1. 顧客訂餐服務。 2. 承接電話專線與文字客服，回覆訂餐及會員活動相關問題。 3. 顧客抱怨處理。 4. 客服中心行政文書工作，表單紀錄統計。 【工作時間】 1. 早班與假日班 : 排班時段10:00~19:00 2. 早晚班輪班：排班時段10:00~22:30 歡迎二度就業客服人才加入我們的行列。

【應徵方式】 請至：https://jrg.avature.net/en_US/careers/JobDetail/1912 投遞履歷，我們將以這邊收到的履歷為主 【工作內容】 Focus 1 – New DINE IN CONCEPT project - Lead & develop a new DINE-IN Concept for Pizza Hut Taiwan, by re-adjusting our product offering, service offering as well as environment, The new business model should be scalable and profitable for Pizza Hut Taiwan in next 5-10 years. - Develop and implement new operation model & operation team, with new capability skills & reward systems . - Co-work with Market Development in site finding, Marketing & RD & SCM in menu development, and Operation Training team/HR in capability building. - Strong Agility in Fail Fast Learn Fast in model development process, and strong at self motivation. Strong communication & nego skill esp. with YUM - Perform data analyses and post activity evaluations to understand each test result and learning. - Perform timely & accurate KPI reporting on monthly basis Focus 2 –Soft Transition and Test & learn plan in PPB - Lead & develop a smooth transition plan with OP and D&C with existing 3 PPB dine-in-assets, so it can transform with partial new concept and be sustainable & profitable for Pizza Hut in LT Focus 3 – Support & Coordinate GM Office events - Lead & deliver important annual event under GM office, with task force

【員工健康管理與服務】 •規劃與執行年度員工健康檢查及後續健康管理作業 •追蹤與管理健康檢查異常個案，提供個別健康諮詢與關懷 •推動健康促進活動及職場健康教育（如運動、營養） •提供員工日常健康諮詢、一般傷病處置與急救應變 •關懷特殊健康對象（如：中高風險個案、母性、重大疾病或職災復工） •推動員工健康管理系統之建置和維護 【法規與專案推動】 •規劃並執行四大健康保護計畫： -人因工程計畫 -過勞預防計畫 -不法侵害防治計畫 -母性健康保護計畫 •協助雇主進行職業病預防、工作場所訪視與改善建議 •依照《勞工健康保護規則》要求規劃及執行臨場健康服務 •持續追蹤職業健康與安全相關法規（如職業安全衛生法、食品安全衛生法等），轉化為實務行動與訓練教材 •提供組織內部法規遵循上的專業建議 【團隊管理與品質監督】 •領導並管理職護團隊，進行人員工作分配、績效管理與能力培育 •招募與培訓新進護理人員，提升團隊整體專業水平 •建立並優化標準作業流程，確保服務品質與法規符合性 •主導專案規劃與執行，進行服務數據分析與成效評估，提出優化建議

===此職務為約聘職=== 【櫃台事務】 1. 總機接聽及電話系統維護 2. 訪客接待及郵務處理 3. 櫃台廣播系統操作 【行政文書作業】 1. 折扣券印製派發、文件用印及公文派發等行政作業。 2. 協助總公司相關行政事務，會議室管理、通訊錄更新、門市電話申請等 3. 協助部門SOP優化、預算編列與請款帳務整理 4. 協助擬定行政政策與管理辦法 【辦公室環境/設備設施維護】 1. 環境維護、備品採購與庫存控管 2. 設備保養、叫修、監工及基礎硬體設定（門禁、影印機、電視牆等） 3. 行政廠商溝通協調，必要時開發備援廠商 4. 定期宣導企劃與辦公室優化提案 【其他】 節慶與慶生活動安排、會議籌備及其他主管交辦事宜

【Learning & Development】- 70% - Coordinate and deliver learning programs aligned with business needs (e.g., Leadership Workshops, Talent Wednesday, Capability College). - Prepare and maintain learning materials, including slides, manuals, and e-learning content, ensuring quality and consistency. - Manage training logistics, vendor communication, and participant coordination to ensure a seamless learner experience. - Track attendance, collect feedback, and conduct program effectiveness review for continuous improvement. - Prepare and consolidate monthly, quarterly, and annual training reports, including completion rates, engagement data, budget utilization, and key insights for management review. - Support annual learning budget planning and expense tracking. - Facilitate new joiner onboarding and company orientation to ensure smooth cultural integration. - Maintain accurate and updated training data and records in the system. 【People & Culture Projects】-30% - Participate in assigned HR development or engagement projects (e.g., Onboarding Revamp, Talent Review, MBO Development, Engagement Survey follow-up). - Collaborate with PNC and cross-functional teams to implement and communicate project deliverables. - Conduct data collection, analysis, and documentation to support project progress and improvement. - Identify and recommend process enhancement opportunities related to learning and employee experience. 【學習與發展（Learning & Development）－70%】 規劃與執行符合業務需求的教育訓練專案（如領導力工作坊、Talent Wednesday、Capability College）。 製作與維護訓練教材（簡報、手冊、線上課程等），確保內容品質與一致性。 管理訓練相關行政與執行流程，包含講師與供應商聯繫、學員報名與課程後勤安排，提供流暢且良好的學習體驗。 追蹤課程出席率與滿意度，蒐集學員回饋，進行訓練成效檢討與改善。 製作與彙整月報、季報及年報，內容包含課程完成率、學員參與度、預算使用情況及管理層參考之關鍵洞察。 協助年度訓練預算規劃與費用控管。 執行新進同仁入職訓練與公司導向課程，確保順利融入組織文化。 維護並更新訓練紀錄與系統資料，確保資訊正確且完整。 【人才與文化專案（People & Culture Projects）－30%】 參與人資發展或員工參與相關專案（例如：入職體驗優化、人才盤點、能力發展、員工意見調查後續行動等）。 與人資團隊及跨部門合作，推動並溝通專案成果。 進行資料蒐集、分析與文件整理，支援專案進度追蹤與成果檢討。 針對學習流程與員工體驗提出優化建議與改善方案。

【請至：https://jrg.avature.net/en_US/careers/JobDetail/Pizza-Hut-Marketing-Brand-Manager/1903 投遞履歷，我們將以這邊收到的履歷為主】 Job Responsibilities: Drive the growth of the Core Pizza business and enhance brand equity through strategic product portfolio management, effective communication planning, and promotional initiatives. This role requires close collaboration with external agencies and cross-functional teams to achieve both brand and business objectives. Key Responsibilities: * Develop and implement strategic plans for the assigned category, including marketing calendar planning, to build brand equity and achieve sales and profit targets. * Lead new product development (NPD) and integrated marketing communication (IMC) initiatives, ensuring effective execution and performance tracking. * Build and sustain brand relevance through festival campaigns and limited-time offers (LTOs), including product and communication planning. * Propose and manage promotional activities based on financial analysis, align with cross-functional teams, and conduct post-campaign evaluations. * Conduct consumer research and market data analysis to support business and marketing decisions. * Manage relationships and deliverables with external agencies to ensure high-quality outputs. * Conduct weekly and monthly sales and media performance reviews to guide decision-making and identify optimization opportunities. * A&P management, including planning and monitoring * Support the Marketing Manager in preparing key reports, presentations, and meetings

【請至：https://jrg.avature.net/en_US/careers/JobDetail/1899，我們將以這邊收到的履歷為主】 1. Product Development & Research ◆ Lead NPD direction briefing and manage development process from ideation to launch. ◆ Coordinate internal cross-functional management, including system setup and communication with R&D, Supply Chain, and Operations. ◆ Conduct consumer validation research (triangle test, FGD, ad hoc surveys) to guide decision-making. ◆ Ensure efficient time management to meet project milestones. 2. Commercial Planning ◆ Design and manage occasion-based coupons and promotional schemes to drive purchase frequency and re-purchase. ◆ Conduct financial simulation to evaluate scheme effectiveness and ensure profitability. ◆ Perform sales review and identify growth opportunities. ◆ Manage A&P budget tracking and consolidation for accurate reporting. 3. IMC Communication & Media Plan Support ◆ Prepare communication briefs and supervise agencies to deliver projects on time with high quality. ◆ Support IMC implementation via own digital ecosystem, including PK App, LINE, CRM, and online ordering journey. ◆ Explore opportunities through digital CRM touchpoints to improve consumer engagement and retention. ◆ Ensure strong time and project management across initiatives. 4. Routine Maintenance & Ad-hoc Support ◆ Conduct sales performance review to assess campaign and product impact. ◆ Manage ad hoc research (e.g., callback setup, result summary, triangle test). ◆ Provide operational support for both routine and urgent marketing needs.

Member Lifecycle Program Management (55%) 1. Lead lifecycle campaign strategy and execution. 2. Collaborate with internal MKT campaign PMs and specialists to ensure campaign delivery, performance monitoring, and iteration 3. Identify customer segments and propose relevant campaign journeys to increase member reactivation, frequency, and retention 4. Leverage Braze to implement multi-channel communications (EDM, APP Push, SMS, LINE) 5. Define campaign KPIs and track performance in collaboration with the data team by monthly basis. Member Experience and Platform Collaboration (30%) 1. Work closely with the App team to align campaign logic with member touchpoints 2. Provide input for member journey UX, push module planning, and personalized content placements 3. Partner with EC and APP team to translate membership initiatives into platform features. Strategic Insight and Cross-Functional Coordination (10%) 1. Collaborate with brand, marketing, EC, and data teams to align objectives and prioritize roadmap 2. Contribute campaign-level insights to support broader CRM or product enhancements 3. Participate in MarTech tool evaluations and propose new applications where relevant Administrative and Operational Ownership (5%) 1. Ensure campaign documentation and lifecycle SOPs are maintained 2. Support budget tracking and timeline control for lifecycle initiatives

【請至：https://jrg.avature.net/en_US/careers/JobDetail/KFC-Marketing-Assistant-Manager-Commercial-and-Insight/1904，我們將以這邊收到的履歷為主】 Key Responsibilities AND % OF TIME SPENT ON EACH 40% Insight and Research Projects 1. Research projects management: Coordinate with external research agencies for brand health tracking. Lead research-related project from preparation to post-result sharing. 2. Generate consumer insights and market intelligence that support business strategies and decision-making. 3. Sales data analysis from product view, scheme view, channel view, etc, to form deep understanding for on-going business. 40% Commercial Projects and Initiatives 1. Lead value initiatives and develop marketing promotion activities, tracking results to understand business impact. 2. Lead menu and pricing strategy development based on commercial and consumer insight. 3. Drive own Media communication material development and calendar development. 20% Cross Functional Collaboration 1. Cross-Functional collaboration with Operations, Supply Chain, R&D, Finance, and EC/CRM team to ensure smooth coordination and on-time delivery of initiatives. 2. Omi-channel process optimization.

【請至：https://jrg.avature.net/zh_CN/careers/JobDetail/KFC-Marketing-Assistant-Brand-Manager/1868，我們將以這邊收到的履歷為主】 Drive the growth of KFC’s chicken new platform—including Boneless Chicken and Folicious—by leading new product development (NPD), product lifecycle management, integrated marketing communications (IMC), and research. This role also manages external agencies and cross-functional collaboration to meet brand and business objectives. 【Portfolio Strategy & Product Management】 • Develop and execute the overall Boneless Chicken category strategy to strengthen brand equity and deliver sales and margin targets. • Manage the full product portfolio, covering pricing, promotional planning, and pre/post-campaign performance tracking. • Partner with commercial marketing, digital operations, and CRM teams to optimize menu positioning and drive product visibility across owned channels. 【NPD Execution & IMC Campaigns】 • Lead end-to-end new product development in collaboration with cross-functional teams including R&D, Supply Chain, Operations, and Finance. • Coordinate with creative and media agencies to develop and execute IMC plans (ATL + BTL), including post-launch tracking and evaluation. • Design and implement marketing programs and promotional schemes, ensuring seamless execution and performance monitoring. 【Business Monitoring & Administrative Support】 • Conduct weekly sales and media reviews to track performance and inform decision-making. • Oversee ad-hoc and ongoing research projects, including brand health checks and consumer insight studies. • Manage A&P budget and spending efficiency. • Support the Marketing Manager in preparing key reports, presentations, and meetings.

1. 協助主管安排行程及協調安排跨部門會議 2. 協助營運相關報表分析、檔案管理及協調總公司與門市/各部門相關營運事項 Key Responsibilities 營運協調/溝通 (70%): 1. 負責營運資料分析與管理，包含 JRG(Jardine Restaurant Group) 及 YUM(Yum! Brands) 的營運相關報表製作與資料分析 2. 協助主管安排行程 3. 協調溝通與追蹤各部門與門市相關的營運事項 4. 安排跨部門會議及活動籌辦、記錄 5. 擬定簽呈、公告 6. JRG(Jardine Restaurant Group) 與 YUM(Yum! Brands) 之間的聯絡人，協調相關事務 其他 (30%): 1. 協辦公司活動 2. 專案支援與執行 3. 一般行政工作

【應徵方式】 請至：https://jrg.avature.net/en_US/careers/JobDetail/1901 投遞履歷，我們將以這邊收到的履歷為主 【工作內容】 1.新開店、改裝工程：現場丈量、繪圖、估價議價及發包、安排施工行程、工程進度控管、現場監工、驗收 2.門市維修作業：維修現勘、議價及發包、驗收 3.工程文書作業：新開店、改裝、修繕預算及請款等文書作業 4.需同時負責Pizza Hut 與KFC之相關專案

【Loyalty Program Management】(60%) 1. Lead daily operations and yearly optimization of the PK Loyalty Program, including point rules, tier design, redemption catalog, and reward strategy 2. Design and implement frequency-driving initiatives through segmented user journeys (e.g., activating light users) 3. Co-create campaign plans with brand CRM AMs by embedding loyalty mechanics to enhance repeat purchases and engagement 4. Collaborate with the data team to monitor KPIs such as redemption rate, point usage, and frequency uplift 5. Explore high-potential opportunities across brands/channels and introduce new reward formats or task-based modules 【Member Experience & Platform Collaboration】(25%) 1. Work with APP and EC teams to improve onboarding and purchase flows. 2. Contribute UX recommendations for loyalty-related modules to enhance reach and user experience 3. Coordinate with MarTech, APP, and data stakeholders to support functionality development and rule updates 【Strategic Insight & Cross-Functional Collaboration】(10%) 1. Contribute loyalty lens in broader CRM strategy by aligning role and KPIs within the full member lifecycle 2. Share campaign insights as inputs for marketing or product refinement 3. Participate in potential external collaborations or partnerships to expand member value 【Administrative & Operational Support】(5%) 1. Maintain campaign documentation and loyalty SOPs 2. Support budget tracking, vendor coordination, and timeline control

The JRGTW e-Commerce head is responsible for growing PH/KFC Taiwan owned-channel digital sales (Online/KIOK/BYOD) thru developing local strategy/plan/KPIs and leading/supervising the EC team to implement plans via working with cross functions (CRM/MKT/DTS/OP) and external agency (Media/Martech). 【Strategy and Sales】 (50%) - Aligned with regional strategic direction, develop total PH and KFC Taiwan OLO/KIOSK/BYOD strategy, calendar and campaigns to grow company digital sales with focused on owned channel; Manage both paid and non-paid channel by improving the content and conversion rate thru working with agency and cross-function. - Devise Performance strategies and regular performance review with agency and utilize a range of techniques including SEM/SEO/AIO to drive online traffic with reasonable ROAS. - Develop plan to grow digital customer base thru online/instore/3rd party and develop App-centered ordering experience thru working with CRM and DTS. - Manage the ordering platform to ensure the good ordering experience (UIUX) to grow CV% and add-on% thru working with MKT and DTS. - Review best market practice (from JRG/YUM/TW market) and new technology, and keep the JRGTW as leading position and propose the applicable ideas into practice. - Analyze digital sales performance to provide the regular performance reports thru analytic analysis/insight, and adjust the programs/plan as needed to deliver the annual sales goal and KPI. 【Communication and Sharing】 (20%) - Regularly review for digital performance, plans and learning to regional EC, local management team and FHs. - Prepare and attend the regular local management meeting and YUM meeting per request. - Work closely with cross-functional teams (CRM/MKT/DTS/OP) to ensure effective communication and coordination of digital initiatives. 【People Training and Development】 (15%) - Lead and supervise team to deliver sales target/KPIs. - Develop team member by ongoing coaching and support in identifying their development opportunities and internal/external training resources and courses. 【Agency】 (10%) - Lead and supervise agency (performance and Martech) to deliver quality performance. - Develop cross-market partnership that encourages exchange of ideas and innovation. 【Administration】 (5%) - Control A&P spending to ensure its efficiency/effectiveness. - Ensuring that all advertising and promotion materials follow the appropriate legal and YUM guideline.

【請至：https://jrg.avature.net/en_US/careers/JobDetail/WEB-APP-UX-Planner/1863，我們將以這邊收到的履歷為主】 Position Summary: Grow owned channel sales incl OLO(WEB) and APP(PKAPP) from CRO perspective which acquire customer-centric mind-set and skill-set of user flow design and data analysis. 【Strategy】 1. Annual CRO strategy to increase WEB(OLO) CV% and APP(PKAPP) usage% - Discover customer needs and understand pain points by 1) Background Research, 2) Competitive Analysis, 3) Interview／Survey, 4) Brain-storming workshop, 5) Field study 6) Data analysis which may utilize GA4, fullstory or related tools. - Set KPI for each initiative, set annual development calendar - Project evaluation incl resource, ROI, and expected outcome. - Collaborate with related parties incl. internal and external vendors. 2. Explore potential solutions to uplift post-purchase satisfaction incl order tracker, communication with rider, customer feedback flow design. 【Plan Execution/Project management】 1. Provide clear action proposal by project base. 2. Design flow chart and easy wireframe for cross-function communication and co-work. 3. Work closely with IT, designers, even outside vendors on UI frames, and prototype. 4. Formulate and conduct series of A/B testing to test different hypothesis to improve overall CRO and add-on rate 5. Project management incl timeline and deliverables. 6. Project performance tracking and be able to identify key factors. 7. Agency/Vendor management 8. Leverage agencies to optimize the digital marketing investment. 9. Learn new practices and tools from the market to get digital experience initiatives. 10. Reporting : Regular basis reporting incl CRO performance review and project updates. 【Agency/Vendor management】 1. Leverage agencies to optimize the digital marketing investment. 2. Learn new practices and tools from the market to get digital experience initiatives. 【Reporting】 1. Regular basis reporting incl CRO/ Add-On performance review and project updates.

【請至：https://jrg.avature.net/en_US/careers/JobDetail/QA/1874，我們將以這邊收到的履歷為主】 1.門市食品安全規劃管理 2.門市病媒蚊防治規劃管理 3.門市產品品質管理 4.門市食品安全教育訓練 5.原物料供應商稽核與核准 6.原物料品質抽驗與改善追蹤 7.產品品質異常追蹤與處理 8.食品安全監測計畫執行與維護 9.食品安全衛生相關法規收集與諮詢 10.食品衛生安全趨勢收集與分析

Key Responsibilities 1. Project Leadership & Delivery - Own end-to-end delivery of digital projects (apps, websites, e-commerce) within scope, timeline, and budget. - Translate business requirements into UI/UX designs, prototypes, and customer journey maps. - Develop test plans, oversee UAT, and ensure quality assurance throughout the project lifecycle. 2. Stakeholder & Team Management - Coordinate internal teams, global stakeholders and third-party vendors to achieve milestones. - Manage and mentor 5–8 IT professionals (goal-setting, performance reviews, training). - Advocate local business needs within the company IT framework. 3. Strategy & Optimization - Partner with leadership to prioritize initiatives based on ROI, sales growth, and customer experience. - Drive efficiency by standardizing best practices (design, workflows, security). - Monitor IT KPIs, manage budgets, and negotiate vendor contracts. 4. Risk & Innovation - Identify, mitigate, and escalate project risks proactively. - Stay ahead of tech trends (AI, cloud, analytics); recommend innovations for digital growth.

【請至：https://jrg.avature.net/en_US/careers/JobDetail/Group-Sustainability-Manager-Contractor/1891投遞履歷，我們將以這邊收到的履歷為主】 Ÿ 推動並執行集團永續發展框架與策略，落實公司願景、目標與行動藍圖。 Ÿ 主導集團碳盤查與減碳行動，依據 GHG Protocol 與 SBTi 等國際標準，協助制定路徑並推進減碳目標達成。 Ÿ 蒐集並分析同業標竿、永續趨勢與內部差距，持續優化集團永續策略與執行方案。 Ÿ 整合集團內部資源，促進跨部門協作，並與外部利害關係人（如非營利組織、學術機構、產業協會等）溝通合作，推動具影響力的永續專案。 Ÿ 依據法規及國際標準（如 GRI、CSRD 等）規劃並管理永續資訊與績效揭露，確保資訊一致性與準確性。

負責肯德基電話客服中心電話接聽，工作內容包含: 1.客戶訂單受理 2.客戶諮詢服務 3.客戶抱怨處理 4.基本行政文書,如:客戶服務記錄.訂單記錄.....等

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