找頭鹿 智能客服
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公司介紹
產業描述
AI人工智慧、雲端服務、網際網路相關業
電話
暫不提供
員工人數
50人
地址
台北市信義區基隆路1段400號3樓
公司簡介
AI has been the driving force behind our remarkable journey, propelling us to new heights of innovation and redefining the way businesses interact with their customers since our establishment in 2015. What initially began as an automated messaging system has transformed into a cutting-edge AI Contact Center Platform that's making waves across various industries in the United States. Today, we're not just a team; we're a powerhouse of technology enthusiasts and performance marketing veterans of over 50 full-time professionals with a global presence spanning Taiwan, Los Angeles, Florida, Turkey, Indonesia, and the Philippines. We're on the lookout for passionate, creative minds to join us in taking our AI Contact Center Platform, a market leader, to new heights. Our system isn't just a tool; it's a catalyst for redefining how businesses engage with their customers. So, if you're ready to be part of a team that's not just rewriting the rules but creating entirely new chapters, your journey starts here. Welcome to Onramp Lab, where innovation is the norm, and the future is waiting to be crafted! →Read more about what we've been up to here: https://bit.ly/2GqnmNK Onramp Lab剛成立時還只是個專注於婚紗電商的小團隊，短短幾年內，我們現在已有50多位員工。其中，座落於臺北信義區總部的團隊擁有多項能夠加速營運發展的專業，包含：數位行銷、UX及轉換率優化、銷售提升、企業發展基礎策略制定，並持續優化線上、線下與全通路行銷的能力，我們更將這些專業帶進、應用於金融、媒體、娛樂及食品等B2C產業。 直至今日，Onramp 團隊透過策略性的指導和執行，成功的提升了多個自有及合作品牌可被量化的價值。我們視投資對象或是合作之企業為夥伴，進而深入參與團隊營運，並專注於能夠使新創事業體更具規模的所有細節與過程。 現今，我們將自有策略和經驗全部系統/自動化，組建強大工程團隊以科技導向的邏輯與思維，成為行銷/業務的軟體平台開發公司，在行銷/銷售產業大放異彩! 多年來，我們不斷精進與改進我們的產品，並成功地將其中一項產品-自動化簡訊系統開發為AI Chatbot，搭上AI熱潮，我們的AI Chatbot系統在不同產業迅速拓展，去年第四季甫上市，今年四月的單月營收已成長三倍！ 我們正在尋找熱情且具有創造力的人才，參與開發和優化這一領先市場的AI Chatbot系統。我們的系統不僅僅是一個工具，更是改變企業與客戶互動方式的關鍵。您將有機會與各行業的領先企業合作，解決他們在客戶服務、銷售支持和市場推廣等方面的挑戰。 →Onramp Lab電子報中文版連結: https://bit.ly/2BpnRBY →Check out our press mentioned: 美國創投基金 OnRamp 總部隱身在台北信義區！辦公室美到我以為在咖啡廳 https://buzzorange.com/techorange/2016/12/16/onramp-taipei-office/ 以台灣為基地的國際化新創公司，透過獨特的績效行銷專業，將為產業帶來什麼樣的火花？ https://medium.com/laraveldojo/the-story-behind-onramp-lab-with-laravel-f84b273bc39a 新創 Onramp Lab 再下一城！看新產品 ContactLoop 聊天機器人，如何助金融業客戶業績提升 2 倍？ https://www.inside.com.tw/article/30485-onramplab Company Culture -Youth & Diversity -Openness -Teamwork -Passion of Winning -Respect People -Work & Life Balance
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主要商品 / 服務項目
【ContactLoop.com】 * Messenger: AI driven conversational messaging via SMS & Webchat driving transaction ready users to sales teams at scale. 訊息系統：人工智慧對話系統，透過簡訊和網路聊天將大量準備成交的使用者引導至銷售團隊。 * Caller: Intelligent & Scalable Dialer for Contact Centers. 通話系統：智能通話整合解決方案。 * Agent Coach: Intelligent Agent & Quality Assurance to ensure contact center agents are operating at peak salesmanship, providing a great customer experience, abiding by compliance and regulatory guidelines. 客服教練：確保客服人員服務品質，協助客服人員銷售技巧訓練，確保高品質使用者體驗的同時亦遵循法規和監管準則。 【ThreeSigmaMedia.com】 * Media buying and advertiser customer acquisition platform across pay per click, pay per lead, and pay per call. 媒體購買與廣告客戶獲取平台，收益方式涵蓋每點擊、每潛在客戶和每通電話等模式。 * Driving sales or high intent conversions for Credit Repair, Debt Settlement, Medicare, Insurance, and other categories. 針對美國信用修復、債務協商、醫療保險、保險等類別，推動銷售或高意向轉換。 * Traffic sources across social, paid search, native, display. 流量來源包括社交媒體、付費搜尋、原生廣告和展示廣告。 【SEO】 * 100% Pure Organic Site focused on Personal Finance, launched in November 2021, seeing 35-50% MoM growth. 於2021年11月推出的個人理財網站，直接流量每月成長率達35-50%。 * Focused on categories such as Credit Improvement, Debt Settlement, Credit Cards, Credit Monitoring, Lending, etc. 專注於美國信用改善、債務處理、信用卡、信用監控、貸款等類別。 * Core team has 10+ years experience working together on SEO focused websites. 核心團隊在SEO網站經營與合作擁有10年以上的經驗。
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公司環境照片(10張)
福利制度
法定項目
其他福利
【具競爭力的薪資】 Annual salary: 13 months guarantee or above 保障年薪13個月 (第13個月獎金發放資格必須服務到當年度12月31日止,服務不滿一年依照比例計算) 【優於勞基法的休假制度】 Annual leave of 10 days and above 過試用期即享有年假(第一年10天，由到職月依比例計算, 試用期滿前請假規定依照勞基法) 5 days paid sick leave per year 全年5天的給薪病假(試用期滿前請假規定依比照勞基法) 【員工保險】 Labor insurance / National health insurance/ pension plan 提供勞工保險及全民健保 【完善的福利措施】 Free snack bar 歡樂飲料點心/吧 Monthly Happy Hour 每月Party Night (不定期聘請專屬調酒師及服務生到公司服務!) Quarterly Bonding 每季部門活動或聚餐 Private Studio 專屬員工的休息空間 (內有吧檯、定期更新遊戲的VR&Switch 及飛鏢機!) Workout After Work 一週兩次的運動課程 (週四Fitness有氧課，週五早上Kickboxing) Annually Company Outing 年度員工旅遊 Annual Healthcheck 員工健檢 Free massage service 每月員工免費按摩服務 Friendly and happy working environment 人性化管理與愉悅的工作環境 Employee referral bonus 員工介紹獎金 【學習成長】 Employee development plan by leadership training, cross-function transfer 多元完整的教育訓練規劃:結合公司目標及個人發展，針對不同部門、職務進行個人職涯的規畫 International working attitude and environment 專業化與國際化視野培養 Work with talents from diverse countries/backgrounds 多元友善的工作環境
工作機會
8/06
Onramp Lab is a leading technology company dedicated to building innovative and efficient digital solutions that empower businesses across various industries. Our team is composed of talented professionals from diverse backgrounds, working collaboratively to deliver maximum value through continuous innovation and smart execution.
We are currently seeking a skilled and motivated Senior Developer to join our team. In this role, you will be responsible for conducting requirement analysis, development, and maintenance for Contactloop, as well as providing support for Chatfushion when needed. You will also assist in managing Contactloop’s infrastructure and work closely with team members to achieve shared goals. We are looking for someone who can lead by example, drive improvements in team efficiency, and contribute to a culture of collaboration and growth.
Job Responsibilities:
• Agentic Coding Implementation: Integrate LLM tools (e.g., OpenAI API, Gemini) into CI/CD, test case generation, and code completion workflows to improve development efficiency and quality.
• Optimized Microservices: Leverage Laravel/PHP as the core framework, with additional lightweight services in other languages as needed. Enhance existing K8s and Terraform environments to ensure traceable and auditable deployments.
• Driving Technical Impact: Promote engineering culture and technical branding through regular tech shares, community/blog contributions, and internal mentorship. Support the formulation and execution of team OKRs to amplify technical outcomes.
• KPI Development: Key metrics such as P99 latency, deployment frequency, error rate, and team capability growth will be jointly defined and incorporated into OKRs in collaboration with the Engineering Manager.
Requirements:
• 3+ years of backend development and system design experience, specializing in the Laravel/PHP tech stack.
• Hands-on experience with cloud-native technologies including AWS, Kubernetes, Terraform, CI/CD, and TDD/BDD.
• Proficient in SOLID principles and Clean Architecture; able to provide structured feedback during code reviews.
• Experienced in high-traffic and distributed systems, with strong expertise in performance tuning and scalability.
• Passionate about knowledge sharing and team leadership, turning technical expertise into team growth momentum.
Onramp Lab 是一家專注於技術創新與軟體解決方案的領先公司，致力於打造高效且靈活的數位產品，協助各行業實現數位轉型。我們擁有一支具備跨領域專業背景的團隊，透過持續協作與創新思維，為客戶創造最大價值。
我們目前正在尋找一位具備技術深度與團隊合作精神的 Senior Developer 加入我們的行列。此職位將負責參與 Contactloop 的需求訪談、開發與維護工作，並在需要時支援 Chatfushion。您也將協助管理 Contactloop 的 infrastructure，並與團隊成員密切合作，帶領大家共同達成目標。
職責：
• Agentic Coding 落地：導入 LLM 工具（OpenAI API、Gemini …）至 CI/CD、測試案例生成與程式碼補全流程，提升開發效率與品質。
• 高效微服務：以 Laravel/PHP 為核心，並視需求以不同語言打造輕量服務；優化 K8s 與Terraform 既有環境，確保部署可追蹤、可回溯。
• 影響力發揮：透過每週 Tech Share、部落格／社群分享與內部 Mentorship，建立工程文化與技術品牌；協助制定並推動團隊 OKR，讓技術成果最大化。
• KPI： P99 Latency、部署頻率、錯誤率、團隊能力提升等指標，將由你與 EM 共同制定並導入OKR。
職位要求：
• 3年以上後端開發與系統設計經驗，熟悉 Laravel/PHP 主技術棧
• 雲原生 AWS、Kubernetes、Terraform、CI/CD、TDD/BDD 實戰經歷
• 熟悉 SOLID、Clean Architecture，能在 Code Review 中給出系統性回饋
• 具高流量或分散式系統經驗，對性能調優與可擴展性有深刻理解
• 樂於分享與帶領，能將技術知識轉化為團隊成長動能
8/04
Hi 未來的夥伴,
此職位會是Onramp的天使小幫手(●'◡'●)
同事許願想吃好吃零食、Happy Hour想玩什麼活動...等
你將在預算範圍內努力幫大家達成！
工作時間
週一至週五 9:30~18:30 (午休 13:00~14:00) 輪班制
工作內容
- 庶務性行政工作 (信件收發、接聽電話、接待訪客、文件歸檔、餐點訂購)
- 外部廠商接洽(運動課程教練、清潔廠商、合作廠商 : 咖啡機、零食、影印機…等)
- 協助籌辦各項活動 (每月Happy Hour、主管慶生活動、年度Spring Party)
- 製作每月Newsletter
- 維護辦公室整潔及管理公司物品設備
- 跨部門工作支援
- 協助主管交辦事項
加分條件
- 英文溝通能力
- 美編設計
8/04
我們是一間美式外商公司，每月會舉辦Happy Hour活動增進員工情感交流，讓各部門擁有輕鬆及開放式交流的機會。因外籍員工眾多，西方大型節日我們也常舉辦大型的公司活動Party!
西方節日如: 萬聖節、感恩節、聖誕節等。
東方節日如: 端午、中秋、冬至、春節、春酒等。
每月的Happy Hour活動企劃基本配備如: 外燴餐食、聘請Bartender、服務生；大型活動Party企劃甚至會聘請 DJ放音樂，公司秒變職場版夜店，氣氛瞬間達到最高點!
因此，我們正在尋找會炒熱氣氛的人才服務生! 活潑、外向不怕與人溝通且有才藝的人才，如果你想與不同人才、國籍交流的話，歡迎你加入我們~
如果你擁有十八般武藝 歡迎跟我們的員工們PK才藝!
公司人才百百種~有外表文靜工程師但是唱Rap超厲害、中華台語小曲庫(幾乎每首台語歌都會)、會DJ打碟的、根本可以出道成女歌手(海豚音超強)、喜劇人才 (人站在那邊你就會想笑)、舞王舞后等。工作內容絕對不無聊~
☆工作需求
★活動時，協助整理桌面、倒酒、清洗杯具等簡單清潔。
★與賓客互動、玩小遊戲、歌唱跳舞演出 (即興)。
★可配合晚上活動時間。
☆特別加分☆
★應徵者附上FB、IG或生活照片連結
★喜歡與人互動服務
★會英文
7/30
Onramp Lab is a leading technology company specializing in innovative solutions for various industries. With a focus on developing cutting-edge software applications, we strive to push the boundaries of what is possible in the digital world. Our dedicated teams work collaboratively to deliver exceptional results and drive success for our clients.
Join us in shaping the future of technology and making a real impact!
We are seeking a dynamic and experienced Staff Engineer to join our talented team at Onramp Lab. As the Staff Engineer you will be responsible for leading and managing a team of developers, while overseeing the design, development, and implementation of innovative software solutions.
Job Responsibilities:
• Deeply involved in software design and development to build scalable and robust application systems while strictly adhering to best practices and coding standards.
• Play a leading technical role within the team, proactively guiding and assisting other engineers to enhance their technical skills, and driving overall team growth.
• Conduct code reviews, provide constructive improvement suggestions to enhance code quality and maintainability.
• Proactively resolve complex technical issues, assist the team in overcoming challenges, and ensure timely project delivery.
• Continuously track and adopt the latest technologies and development tools to promote technical innovation and optimization within the team.
• Assist in planning technical roadmaps and architectural designs, and provide professional input on team technical decisions.
• Demonstrate leadership and influence, effectively communicate within and outside the team, foster collaboration and consensus-building to help the team achieve goals.
Requirements:
• Proficient in Linux, Apache/Nginx, PHP, and MySQL.
• Familiar with the following frameworks and development environments: JavaScript, Laravel framework, Docker, Git.
• Experience with AWS cloud services.
• Proficient in TDD/BDD.
• Experience with CI/CD.
• Skilled in designing and integrating RESTful APIs.
• Familiar with OOA (Object-Oriented Analysis), OOD (Object-Oriented Design), and OOP (Object-Oriented Programming).
• Understanding of Clean Architecture and modular design.
• Familiar with SOLID principles and when to apply design patterns.
• Strong understanding of database and data modeling, including both relational and NoSQL databases.
• Experience with high-traffic or high-complexity product development.
Experience working in Agile/Scrum/Kanban development environments.
Demonstrates technical leadership and team influence, capable of informally leading team members to drive technical growth and project success.
Onramp Lab是一家領先的科技公司，專注於為各行各業提供創新解決方案。我們致力於Web軟體開發及應用，在數位化的現代拓展各種可能性。我們的專業團隊經驗豐富，透過跨領域合作，提供客戶各種解決方案，幫助客戶取得成功。
我們正在尋找一位充滿活力且經驗豐富的Staff Engineer加入Onramp Lab團隊。作為Staff Engineer，您將負責領導和管理開發團隊，同時監督創新軟體解決方案的設計、開發和實施。
職責：
• 深入參與軟體設計與開發，打造可擴展且穩健的應用系統，並嚴格遵守最佳實踐與編碼標準。
• 在團隊中發揮技術帶頭作用，主動指導及協助其他工程師提升技術能力，促進團隊整體成長。
• 進行代碼審查，提出具建設性的改進建議，提升代碼品質與維護性。
• 積極解決複雜技術問題，協助團隊克服挑戰，確保專案按時交付。
• 持續追蹤並引入最新技術與開發工具，推動團隊技術創新與最佳化。
• 協助規劃技術路線與架構設計，對團隊技術決策提供專業意見。
• 具備領導例與影響力，能夠在團隊內外有效溝通，促進協作與共識形成以幫助團隊達成目標。
職位要求：
• 熟悉Linux, Apache/Nginx, PHP, MySQL
• 熟悉以下技術框架及開發環境JavaScript:
Laravel framework / Docker / Git
AWS 雲端服務
TDD/BDD
CI/CD
• 具備RESTful API設計和整合經驗。
• 熟悉 OOA/OOD/OOP
• 理解 Clean Architecture 以及模組化的設計
• 熟悉 SOLID 原則以及 Design Pattern 的應用時機
• 穩固的資料庫和資料建模理解，包括關聯式和NoSQL資料庫。
• 有處理高流量或高複雜度的產品開發經驗
• 有在敏捷/Scrum/Kanban 開發環境中工作的經驗。
• 具備技術領導力與團隊影響力，能夠非正式帶領團隊成員，推動技術成長與專案成功。
智能客服 您好，我是您的智能客服 找頭鹿有任何問題都可以問我喔!