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公司介紹
產業描述
電子商務
電話
04-22541879
員工人數
30人
地址
台中市西屯區朝富路213號26樓之3
法特科技在台成立，旨為美國 Southern Technologies LLC 之亞洲營運服務中心，Southern Technologies LLC 2008年於美國創立，長年深耕北美木作工具，治具與居家修繕類之電商市場，在鞏固工具品類優勢的基礎下，逐步朝向更多工具配件以提供更多電動工具之配套相關需求，成為能滿足各式工具與工具配件需求的品牌。此外更提供美國在地工具零售B2B特殊需求、公司擁有美國物流倉儲、行銷資源以及其他夥伴服務。品牌擁有忠誠的廣大用戶、除了自有品牌網站，主要的電商平台站點橫跨北美、加拿大、歐洲以及亞洲日本多個國家，販售商品的平台包含Amazon、The Home Depot、Walmart、eBay等等。推出之商品一直是北美消費者在購置木工與修繕工具相關商品的主要選擇。 ▌台灣法特科技 Fort Systems Co.為 Southern Technologies LLC 的亞洲營運服務中心，包含商品上架內容的產出，廣告的投放與運營策略方針及商品技術開發中心 ▌ 我們在台北、台中等地設立辦公室，台北辦公室位於採光明亮開放的共同工作空間 Co-Working Space。與台中Head office and technical centre 在技術、業務、行銷、運營等領域團隊合作，打造品牌整體更好的銷售模式與成長。 對電子商務產業有熱忱的夥伴，這是你不容錯過的機會！歡迎加入法特科技的營運團隊，展望正面的持續成長！ Fort Systems is an innovative, global, entrepreneur. We embody and value the spirit of innovation; it fuels all of what we do from project development and design, to engineering and aesthetics, and finally out into the marketplace. We have assembled a top-notch team of builders and makers, engineers and inventers with the challenging goal of providing products that inspire, work really well, and exceed the expectations of customers everywhere. And we're seeking to hire new creatives, artists, marketers and content makers, agile social media mavericks, and those on the pulse of the new and ever changing - basically people who enjoy the freedom of thinking outside the box - to join us in our new, exciting and expanding ventures. If any or all of that describes you, then we would love to hear from you! Our current businesses run the gamut from home improvement tools, spare parts, industrial products, auto parts, and consumer goods. We plan to implement sales in North America, Europe, Asia, Australia and other global markets. We invite exceptional, high-performing, ambitious and enthusiastic friends and colleagues to work with us in achieving even our most ambitious global goals.
顯示全部
主要商品 / 服務項目
Home improvement tools, woodworking machines and accessories, industrial products, auto parts, and consumer goods
公司環境照片(4張)
Lounge Space
Tea & Coffee
Front Desk
Public Area View
福利制度
年終獎金(依個人表現) ◆ 保險類 1.勞健保 2.提撥6%退休金 ◆ 請 / 休假制度 1.週休二日 2.年假/特休假(依勞基法規定)
工作機會
8/15
工作職責：
1. 負責電商平台的產品內容優化，分析及挖掘消費者需求，協助達成銷售目標；
2. 負責產品競價分析，提供有效的價格建議，協助優化產品類目以及提升銷售表現；
3. 完成產品發佈和促銷計畫，監控庫存，確保促銷活動的實施和達成目標，成效評估；
4. 具備數據分析彙整能力。
5 SEO數位廣告行銷經驗。
7. 協助完成主管交辦事項。
8. 充分了解公司產品並進行規劃、推廣銷售及開發協調。
9. 多益成績800分以上者佳。
任職要求：
1. 大學及以上學歷，良好的英文讀寫能力（TOEIC多益800分以上），熟悉Excel；
2. 兩到三年以上跨境電商經驗，具品項管理經驗優先；
3. 良好的責任心和客戶服務熱忱，團隊合作能力强；
4. 良好的自我驅動意識和主動性，有探索精神，能適應快速變化的環境和任務。
7/31
Job Description:
As a Web Operations Specialist, you will be responsible for ensuring the smooth and efficient operation of our eCommerce platform. You will work closely with our marketing content team, inventory, and CRM team to ensure the website runs seamlessly, provides excellent user experience, and meets business objectives.
Key Responsibilities:
Daily Operations Management:
1. Monitor site performance, ensuring optimal uptime and fast loading times.
2. Manage product listings, updates, and removals to keep the online store current and accurate.
Site Optimization and Maintenance:
1. Perform regular site audits to identify and resolve technical issues.
2. Implement site updates, including new features, design changes, and content updates.
3. Work with platform developers to fix bugs and improve site functionality.
Customer Experience Enhancement:
1. Analyze customer feedback and behavior to identify opportunities for improving the user experience.
2. Implement and test changes to the site to enhance usability and conversion rates.
3. Ensure the site is mobile-friendly and optimized for various devices and browsers.
Marketing and Promotions Support:
1. Create marketing and implement promotional campaigns, including discounts, sales, and special offers.
2. Update banners, landing pages, and other promotional materials on the site.
3. Track and report on the effectiveness of online marketing initiatives.
4. Curate assortments of new products and add on marketing initiatives, run mass e-marketing program to promote new products: email marketing campaign, social media or advertising. And familiar with social media collaboration campaigns, working together with KOLs and Influencers.
Analytics and Reporting:
1. Utilize backend analytics and other tools to monitor site performance and customer behavior.
2. Generate regular reports on key metrics, such as traffic, sales, conversion rates, and customer satisfaction.
3. Provide insights and recommendations based on data analysis to drive continuous improvement.
Key Traits
1. Highly organized and detail oriented
2. Strong understanding of eCommerce operations, particularly within the Shopify or BigCommerce ecosystem
2. Working knowledge of website analytics tools and keyword tools such as SEMRUSH or Ahrefs
3. Must be able to work efficiently in a fast paced entrepreneurial environment
4. Must demonstrate a positive attitude, flexibility, and passion for continuous improvement
5. Nice to have not a must. Familiarity with HTML, CSS, and basic web development.
8/19
1. 網路行銷概念創意發想
圖片設計、品牌網站、社群素材、實體包裝設計、影片後製及運用AI generator產出創意內容！
2. 具備5年以上設計及影像修圖等相關工作經驗，可獨立作業。
- 產品圖: 產品角度選擇、材質、光影、色彩及細節表現等擁有高敏銳度。
- 情境圖: 圖庫挑圖判斷與美感、商品與情境之合成、修圖、調色。
- 商品攝影: 拍攝與調光，並後製成高清圖片。（公司提供設備與場地）
3. 具備企劃能力、線上線下設計經驗，對平面輸出物有概念。
4. 對全球行銷新資訊具高度興趣，樂於持續學習新知及數位工具
5. 擁有良好的溝通技能，善於與業務、企劃等相關人員配合，協同執行專案
6. 務必提供相關視覺設計作品集參考
加分條件：
a. 剪輯後製影片經驗
b. 操作網站能力, 具備基礎HTML概念
c. 社群經營經驗
d. 兩年以上之亞馬遜電商上架素材設計經驗
e. 英語能力
5/22
Role: The Customer Service Representative
By answering product and service questions, instant response on orders information, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Job functions:
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Prepare product or service reports by collecting and analyzing customer information
· Contribute to team effort by accomplishing related results as needed
· Manage large amounts of incoming messages
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/app tools
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines, and policies
· Go the extra mile to engage customers
· Resolve customer complaints via phone, email, or social media
· Use telephones to reach out to customers and verify account information
· Greet customers warmly and ascertain problem or reason for calling
· Assist with placement of orders, refunds, or exchanges
· Answer questions about warranties or terms of sale
· Act as the company gatekeeper
· Attempt to persuade customer to reconsider cancellation
8/15
負責居家修繕與工具商品營運亞馬遜北美區域站點，同時有Vendor Central以及Seller Central經驗有加分。日常需與通路業務討論銷售狀況及價格策略來提升整體業績，相關工作如下:
1. Amazon 產品Keyword, Ranking 及 Best seller ranking 每日追蹤及優化
2. 促銷活動執行: Coupon, Deal, Born-To-Run, Amazon Campaign 以提升亞馬遜銷售業績
3. 每週業績報告、根據銷售變化提出行動計劃確認與執行
4. 邏輯清楚，對數字敏感度佳，細心及自我抗壓能力
5. 精通英文者，歡迎多年國外業務, 跨境電商或supply chain相關經驗者挑戰
5/22
綜合美國市場的銷售數據,制定未來銷售的預估數量及擬定庫存存量計劃
下採購單及跟催.
審視產品周轉率及在庫狀態，適時調整進貨數量及時間
定期檢視高庫存量及低庫存產品
與銷售部門定期溝通產品銷售變化及採購量
協助ERP新系統設立
其他主管交辦事項
須五年以上相關工作經驗
8/07
The Digital Marketing Specialist’s job entails managing digital marketing processes and projects. You will interact with advertising, merchandising, operations, and customer service departments to ensure that the collateral and other communications reflect the brand of the company accurately. You will also perform a range of administrative and marketing support duties related to the daily operations of the marketing department.
This position has responsibility over the eCommerce, social media sites, digital advertising, the company website, and the email marketing program. You should be familiar with standard concepts, practices, and procedures within the digital marketing field. A great deal of creativity and latitude is expected.
• Responsible for managing social media sites including Facebook, LINE@, YouTube, and Instagram/Pinterest.
• Reviews new technologies and keeps the company at the forefront of developments in digital marketing.
• Develops effective and engaging digital marketing campaigns that support marketing goal and vision
• Develops engaging social media content that support the marketing goals and objectives.
• Improves the usability, design, content, and conversion of the company website that will adopt a consistent user experience and encourage repeat visits.
• Works closely with Marketing Manager, and in-house Design on the Email Marketing Program to successfully execute: weekly or monthly Blasts, and our eCommerce Grand Opening campaigns.
• Acts as a liaison between our brands and our third-party content partner to coordinate the new product rollout and implementation of tutorial unboxing material.
• Works with advertising on any special sign requests that pertain to upcoming digital marketing campaigns.
8/15
Preferred Qualifications
· Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
· Experience in a leadership role in Sales Operations, Sales Strategy, Finance, Business Development, or other related fields
· Experience working within a high-growth company
· Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
· Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
· Experience leading the development of department strategy
· Deep experience in prioritization of deliverables and tasks
· Motivated self-starter, proactive and action-oriented
· Strong problem solving and collaboration skills
· Proven experience with the development and implementation of systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, sales force automation, etc.
· Strong business-process design experience
Basic Qualifications
· Bachelor degree
· 4-5 years experience in Amazon Sales Operations or related
· Strong written and verbal communication skills, with a track record of presenting to senior management
5/22
• Analyze sales forecasts
• Establish demand planning based on forecast, FBA stock, and other
promotion events.
•Supplier capacity monitor to ensure the continuous supply and delivery
• Coordinate with the sales team to make sure the stock is available
•Make recommendations to improve any defect in the purchasing flow.
• Monitor stock level timely，weekly report overstock, disco product.
• Co-work with different DP for specific cases.
• over 3 years experience in managing over 500 SKU+ will be a plus
8/15
1.美國電商平台品牌運營與管理，提升品牌知名度與協助達成銷售目標。。
2.設計與執行品牌行銷策略，確保品牌形象與市場定位一致。
3.優化產品頁面（A+ Content、Brand Store 設計、SEO），提高轉換率與客戶黏著度。
4.市場調研及競品分析、針對美國市場進行深入研究，洞察消費者需求與市場趨勢，制定品牌發展計畫。定期追蹤競品動態，分析其行銷策略、定價模式、產品優勢與流量來源，提出品牌差異化策略。利用數據分析工具（Helium 10、Jungle Scout、Google Analytics 等）來制定品牌成長策略。
5. 品牌行銷與數位廣告推廣、提高品牌曝光與消費者互動，提升忠誠度與轉單率。
6. 商品促銷規劃及推行
7.其他主管交辦事項
多益成績800分以上者佳
須五年以上相關工作經驗
8/15
工作職責：
1. 負責電商平台的產品內容優化，分析及挖掘消費者需求，協助達成銷售目標。
2. 負責產品競價分析，提供有效的價格建議，協助優化產品類目以及提升銷售表現。
3. 完成產品發佈和促銷計畫，監控庫存，確保促銷活動的實施和達成目標，成效評估。
4. 具備數據分析彙整能力。
5 SEO數位廣告行銷經驗。
7. 協助完成主管交辦事項。
8. 充分了解公司產品並進行規劃、推廣銷售及開發協調。
9. 多益成績800分以上者佳。
任職要求：
1. 大學及以上學歷，良好的英文讀寫能力（TOEIC多益800分以上），熟悉Excel；
2. 兩到三年以上跨境電商經驗，具品項管理經驗優先；
3. 良好的責任心和客戶服務熱忱，團隊合作能力强；
4. 良好的自我驅動意識和主動性，有探索精神，能適應快速變化的環境和任務。
6/26
工作職責：
1. 負責電商平台的產品內容優化，協助達成銷售目標。
2. 協助優化Amazon產品類目，提升產品曝光度及轉化率。
3. 完成產品發佈和促銷計畫，確保促銷活動的實施和達成目標，成效評估。
4. 具備數據分析彙整能力。
5 SEO數位廣告行銷經驗。
7. 關鍵字設定及優化。廣告成效追踨並改善廣告表現。
8. 多益成績750分以上者佳。
任職要求：
1. 大學及以上學歷，良好的英文讀寫能力（TOEIC多益750分以上），熟悉Excel, Google analystics。
2. 兩到三年以上跨境電商經驗優先。(Amazon 等)
3. 良好的責任心和客戶服務熱忱，團隊合作能力强。
4. 良好的自我驅動意識和主動性，有探索精神，能適應快速變化的環境和任務。
Key Traits
1. Highly organized and detail oriented
2. Working knowledge of campaigns, seo, and website analytics tools (Google Analytics preferred)
3. Must be able to work efficiently in a fast paced entrepreneurial environment
4. Must demonstrate a positive attitude, flexibility, and passion for continuous improvement
8/07
網購倉儲最前線，有經驗者佳，無經驗亦可
【需要具備的條件】
全職或可長期配合兼職者(至少六個月)
細心、積極、認真負責，邏輯能力好，
可獨立處理交辦事項，亦可與團隊合作
【工作內容說明】
1.印單揀貨：依揀貨單來進行揀貨，並將商品放至包貨區檢查貼標
2.包貨出貨：將檢查好的商品，進行打包並貼上寄件標籤
3.進貨與庫存盤點：進貨商品，部分需拆箱過電檢查與盤點數量並歸位
4.檢查商品有無瑕疵與協助整理測試商品後包裝
5.須外出至超商寄件或取件，必須自備摩托車
【加分條件】
1.熟悉電商後台（如蝦皮、momo）操作與訂單匯出
2.能使用 Excel或 Google Sheets 製作出貨單與標籤
3.理解出貨單欄位（收件資訊、商品明細、金額、貨號、物流方式等）
4.熟悉包材（OPP袋、氣泡紙、紙箱）與分類包裝技巧
5.能操作熱感印表機或 A4 印表機列印出貨單與物流貼紙
6.確保出貨內容正確，避免寄錯／漏寄
7.物流平台與寄件操作
8.熟悉超商（7-11、全家）與宅配（嘉里、新竹貨運）寄件流程
9.會使用第三方出貨系統（如: 蝦皮寄件）
10.了解物流計費規則與常見客服回覆（延遲、地址錯誤、退貨等）
11.發票處理技能（電子發票）
-熟悉電子發票開立作業，可操作財政部整合平台或第三方（如綠界、藍新）
-能辨識手機條碼、自然人憑證、統編格式，並正確填入開立資訊
-具備發票作廢、補開、歸戶與通知寄送等基本處理能力
12.庫存管理與ERP操作，熟悉基本庫存扣除與出貨後紀錄流程（Excel 或 ERP系統）
13.能使用 ERP 系統進行商品建檔、查詢、出入庫調整與盤點
14.定期對帳與平台同步，確保電商後台與實際庫存一致
15.若採 Excel 管理，須具備表格編輯與篩選統計能力
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