美商語言連線有限公司台灣分公司

We're Hiring: Gaming Support - Korean Speakers (Relocate to Malaysia) Location: Teleperformance Malaysia (Penang) Intake: November Channel: Voice, Chat, Email Salary: MYR 7000 – MYR 9000 (All-in Package) What You'll Need: • Diploma or Degree in any field • English proficiency (CEFR B1+) – Check Level • 6+ months experience in customer support preferred (not required) • Fresh graduates in English/Communications-related fields are encouraged to apply • Typing speed of 40 words per minute with 90% accuracy • Proficiency in Microsoft Office and general computer use We're Looking For: • Native or Non- Native Korean speaker (with TOPIK 4 or above) • Excellent communication and problem-solving skills • Strong customer-first mindset • Ability to remain calm, positive, and professional under pressure • Openness to feedback and continuous learning • Team player with critical thinking abilities Your Responsibilities: • Provide customer support via chat and email • Handle inquiries, payments, and order processing • Protect customer data and maintain privacy standards • Escalate complex issues when necessary • Contribute to continuous service improvement • Participate in training sessions and meet performance goals

【我們適合這樣的你】 - 做事細心、有耐心，對文字錯誤與格式細節具敏感度 - 反應靈敏，能夠舉一反三並主動解決問題 - 喜歡穩定，制度明確的工作環境 - 樂於團隊合作，願意持續學習並接受回饋 - 注重工作品質，具備責任感與交付意識 【工作內容】 1. 協助美國總公司及台灣分公司進行文件排版、校對與內容修正。比對原稿，使用指定軟體進行錯誤修復與版面調整。 2. 執行 DTP 排版與 QA 任務，確保文件品質與準時交付。 3. 與 DTP 團隊協作，完成各項排版任務。 4. 其他主管交辦事項。 1. Perform DTP document formatting, proofreading, and revisions. 2. Ensure high quality and timely delivery. 3. Collaborate with the in-house DTP team to complete assigned formatting projects. 4. Carry out additional tasks assigned by supervisors. 【相關制度】 - 新進人員提供完整且制度化的一對一教育訓練 - 團隊氛圍和諧，主管與同事溝通順暢、互相支援 - 週末不打擾，工作與生活分明，重視員工下班後的休息時間 - 享有穩定作息與良好職場環境 【本職務為 純排版職務，無需負責設計工作】

Work Location: Penang, Malaysia Job Type: Full-Time Industry: Customer Service / Outsourcing Services Salary Range: MYR 7100 -8000 Visa Support: Provided Relocation Support: Flight allowance + 1 week of free accommodation Job Description We are hiring Mandarin native speakers (preference given to candidates from Taiwan) to join our global customer support team based in Penang, Malaysia. This role requires fluency in both Mandarin and English to deliver high-quality service to customers across the Asia region. Key Responsibilities Provide professional support to customers via phone, email, and online chat in both Mandarin and English. Guide customers through online ordering and payment processes. Handle customer issues efficiently and escalate urgent matters when necessary. Accurately record customer information and strictly adhere to data security protocols. Collaborate with the team to continuously improve service quality. Achieve performance targets (KPIs) set by the company. Job Requirements Education & Experience: Diploma or Bachelor’s degree (any major; Communication, English, or related fields preferred). Fresh graduates are welcome to apply. 6+ months of customer service experience (in any industry) is a plus. Language Skills: Native-level Mandarin (clear pronunciation, fluent communication). English level B2 (fluent in speaking and writing). Soft Skills: Customer-oriented with patience and empathy. Excellent problem-solving and active listening skills. Able to adapt to a fast-paced work environment. Technical Skills: Typing speed: 40 words per minute with 90%+ accuracy. Proficient in Microsoft Office. Employee Benefits ✅ Malaysian work visa support ✅ Relocation flight allowance ✅ 1 week of free accommodation upon arrival ✅ Multicultural working environment ✅ Career development opportunities #FullTime #CustomerService #Sales #BPO #BusinessProcessOutsourcing #CallCenter #ContactCenter #Teleperformance #TeleperformanceMalaysia #CareerGrowth #Promotion #KualaLumpur #Selangor #Johor #Sabah #Sarawak #CustomerSuccessSpecialist #EastMalaysia #Penang #AirlineIndustry #SocialMedia #Relocation