HYATT PLACE 新北新莊凱悅嘉軒酒店_宏匯思源股份有限公司凱悅嘉軒分公司

• 問題解決 – 使用有創新、高效率並且快速的方式來將問題辨識、分析、組織和解決。 Problem Solving – Identify, analyze, organize and solve issues creatively, effectively and quickly. • 知識 – 瞭解 IT 技術標準、平臺和方向。保持對技術趨勢的工作理解，特別是對於飯店行業，並瞭解可用的系統開發方法和工具。 Knowledge – Understand IT technology standards, platforms and directions. Maintain a working understanding of technology trends, particularly in the lodging industry as well as aware of systems development methods and tools that are available. • 政策和程式 – 瞭解適用的凱悅公司政策和資訊標準操作程式和其他相關資料。 Policies and Procedures –understands applicable Hyatt Corporate Policies and Information Resources Standard Operating Procedures and other related materials. • 合規性 – 符合凱悅系統標準。監控系統使用方式和安全性。 Compliance– Complies with Hyatt system standards. Monitor system use and security. • 資訊來源策略 – 遵守、溝通和執行保護公司硬體、軟體和其他資源的資訊政策和標準。 Information Resources Policy – Adheres to, communicates and enforces Information Resources policies and standards protecting company hardware, software and other resources. • 支援 – 為酒店員工提供第一階和第二階支援以解決技術問題。進行設備性能審核並提供性能改善建議。 Support – Provide first and second level support to property hotel associates for technical problems. Conduct equipment performance audits and provide recommendations for performance improvement. • 現場作業 – 監控酒店的電腦和網路操作。執行現場和非現場備份/恢復功能並維護災難恢復計劃 Operations – Monitor computer and network operations at the property. Perform onsite and offsite backup/recovery functions and maintain disaster recovery plan. • 專案管理 – 計劃和管理技術專案;對需求進行評估，確保符合凱悅標準、預算、資本要求和授權。確定優先事項，時程表，計劃和必要的資源，以確保按計劃，按預算並按照計劃的規格和目標完成專案。與區域IT經理一起安排和實施電信標準和增益功能 Project Management – Plans and manages technology projects; performs an assessment of needs ensuring compliance with Hyatt standards, budget, capital requirements and authorization. Determine priorities, schedules, plan and necessary resources to ensure completion of projects on schedule, on budget and according to planned specifications and objectives. Arrange and implement telecommunications standards and enhancements in conjunction with the Area IT Manager. • 預算/成本支出 - 參與年度成本支出規劃流程。為資訊部門制定年度運營預算。安排系統維護合同 Budget/ CAPEX - Participate in the annual CAPEX planning process. Produce an annual operating budget for the Information System Department. Arrange system maintenance contracts. • 培訓和教育 - 為使用者提供系統教育訓練，以確保將簡易的系統工作委派給使用者。與人事培訓經理協調，安排正在進行的大型團體培訓計劃。鼓勵營運部門保持結構化的持續性電腦培訓計劃，特別是針對新進員工。 Training & Education - Provide system education to users to ensure that easy system tasks are delegated to users. Arrange ongoing large group training programs in coordination with the Training Manager. Encourages operating departments to maintain a structured ongoing computer training program especially targeted at new associates. • 通過協調使用適當的系統維護例程和資料備份程式，以最大限度地減少業務中斷 Minimize business interruptions through co-ordination of appropriate system maintenance routines and data back-up procedures. • 執行消除安全風險的維護，設置適當的網域系統存取，以提供職責的傳遞。當負責部門尚未執行系統配置和/或維護時，與相應的部門經理溝通。 Perform maintenance that eliminates security risks, set appropriate local area network system access that provides dissemination of duties. Communicate to the appropriate department managers when the responsible department has not performed system configuration and/or maintenance

+在凱悅找到你的位子+ 你的可能性，由你來定義! 歡迎每位獨一無二的你，帶著無限的好奇心及創造力加入我們，展現最好的你! 一同揮灑熱情與專業，創造永恆經典的舒心體驗！ 你的重要任務: 1.熟悉並有效規劃櫃檯作業流程 2.熟悉緊急事件的處理程序及處理可能發生之客訴及突發事件 3.維護與提升賓客關係 4.維持客務部整體營運 5.安排與執行培訓工作 6.落實Care創造賓客體驗 +WE CARE FOR PEOPLE SO THEY CAN BE THEIR BEST+ +我們關愛毎一個人，讓他們發揮絕佳潛力+

+在凱悅找到你的位子+ 你的可能性，由你來定義! 歡迎每位獨一無二的你，帶著無限的好奇心及創造力加入我們，展現最好的你! 一同揮灑熱情與專業，創造永恆經典的舒心體驗！ 你的重要任務: 1.確認賓客入住及退房流程 2.處理帳務 3.提供賓客相關服務 4.維護與提升賓客關係 5.輸入與維護賓客資料 6.落實Care創造賓客體驗 +WE CARE FOR PEOPLE SO THEY CAN BE THEIR BEST+ +我們關愛毎一個人，讓他們發揮絕佳潛力+