美商奇異能源科技國際有限公司台灣分公司

[Job Description Summary] All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. [Job Description] 1. All on-site Grid equipment life extensions, erection, repairs and inspection-related service activities able to be performed at customer site. 2. Support Field service Manager and Project manager to carry out contract works. Apply the GE Grid Solutions equipment and technology on the business. 3. Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. 4. Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area. 5. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. 6. Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

• Support HR Operations related work, including onboarding, certificate letters, internal transfer, offboarding, HR systems, payment, benefits, etc. • Accomplish document management including but not limited to document preparation, collection, scan, filing, retrieve and check. • Participate in all kinds of HR projects, employee events, etc. • Other ad hoc requests.

Job Summary Customer Support Engineer (CSE) will serve as the GE Vernova Gas Power Engineering technology steward and critical customer fronting face for all 7HA Gas Turbine Install Base in Taiwan. You will closely work with Product Support, Monitoring & Diagnostics, Performance, Repair, Application Engineering and Technology teams within the Gas Power Engineering community, with New Unit projects and Services ITR teams with a specific alignment to our Taiwan 7HA customers to enhance customer experience and overall Gas Power fleet reliability and availability. You will deliver a comprehensive life-cycle engineering solution for our customers, ensuring safe fleet operations and best fleet performance (Reliability and Availability), by aligning with GPE value streams, New Unit projects and Services ITR to drive data driven, innovative solutions. Roles/Responsibilities 1. Respond to internal and external customer requests based on data driven, innovative and pragmatic technical issue resolution, leveraging technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures. 2. Escalate issues as required, act as the liaison between the field, Product Support, Monitoring & Diagnostics, Performance, Repair, Application and design engineering teams within the engineering community, Product Line to drive technical problem solutioning, to help identify and drive corrective actions deployment to minimize fleet risk and enhance 7HA Fleet reliability in Taiwan. 3. Establish, maintain customer relationship to understand their operational model and technical expectations. Regular communication with multiple levels within the customer organization including traveling to customer sites to hold discussion concerning technical risks, fleet performance, engineering recommendation, technical support during unplanned/forced outage and other subjects concerning performance of GEV's fleets. 4. Provide Service ITR teams with technical support for pre-ITO pipeline creation and proposal activities, in collaboration with the Application Engineers and Sales Account Leaders. 5. Engage in outage planning/execution and support outage productivity improvements. 6. Collaborate with Monitoring and Diagnostic team to analyse plant operations, identify, and drive improvements on their asset performance. 7. Partner with systems, reliability and Product Services teams to program management fleet risk retirement, root cause analysis / problem solving. Interface with M&D, Product-Line, System and Design Engineering teams to work on proactive identification of fleet risks. 8. Prepare technical presentations for Gas Power Management and Taiwan Gas Power customers to ensure proactive and timely communication of significant issues or ones that are brewing. 9. Provide engineering leadership and technical guidance for all new unit installations as needed.

Job Summary All resources, and logistics required to perform services and maintenance activities on customer's power plant. These activities contribute to, maintain, repair and refurbish sold or existing products including all types of maintenance service (preventive and remedial), maintenance facilities and field services engineering. You will be responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. Roles/Responsibilities 1. Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area. Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer. 2. Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. 3. Direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. 4. Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. 5. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

You will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve problems through immediate action or short-term planning. Tasks mainly require high technical skills on electric machine such as Drive (Frequency Converter/Inverter), Switchboard, Automated Voltage Regulator. In addition, you will provide technical backing and project outage management such as planning, site safety management and product issues for installation and commissioning of projects and provide maintenance, breakdown emergency backing and remote troubleshooting if requires. Roles and Responsibilities 1. Pre-commission, commission, service static frequency converters (SFC) and variable frequency (VFD) low and medium voltage drives/switchgear/transformers and power systems. 2. Provide technical assistance and supervision to customers on the installations. 3. Conduct on-site interpretation of data and technical instructions. 4. Hands-on on-site parts replacement, testing, and verification of electrical equipment. 5. Complete site documentations such as weekly safety update, installations check lists, pre-commissioning, and commissioning procedures. 6. Adhere with the Company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised. 7. Able to interface at upper management and peer's levels of the organization both internally and externally in clear and methodical manner. 8. In charge for the whole scope of site activities from site mobilization to final acceptance, acting under the direction and on behalf of the Project/Service Manager. 9. Lead the site team and manage the execution of the project scope of work. It also includes to establish and maintain performance metrics to measure program/project success; install process excellence support for program/project governance, project review.