Expeditors_勁達物流股份有限公司

• Ensure smooth and timely customs process flow • Ensure accurate and timely data entry into our operational system • Track and Trace Custom files and reporting • Ensure accurate and timely client billing • Understand all the elements of the export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer´s instructions and expectations. • Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration • Assist with verification of customs declaration information and the submission of such to the customs authority • Ensure compliance at all times to regulations

* To review the shipper’s letter of instruction (SLI), shipping documents, and customer SOP for preparing HAWB and MAWB * To use workflow to process daily operation by monitoring freight receiving status * To issue billing invoice with correct rate based on the incoterm * To answer the general inquiries from customer and reply in a timely manner. * To input the required events code based on operational process standard. * To monitor the status of FDS billing invoice and make sure billing is issued within 5 days of COB

1) To handle daily operation and ensure all related details are entered correctly in system. 2) To track all incoming air import shipments and ensure that all documents are prepared prior to shipment arrival. 3) To active involvemnt with problem-solving of issues presented. 4) To review, acknowledge & follow up customers' SOP closely and develop good relations with customers. 5) To review and check our SP's quotations and ensure SP charges as per agreed quotation. 6) To check and issue invoices to customers and ensure the invoices are correct as per the agreement. 7) To proactive and understand customers' needs and provide a professional service

1) To process shipments per company policy and customer SOP 2) Ability to communicate with overseas branches as a team 3) To provide professional answers to customer inquiries in timely manner 4) To properly maintain system records 5) To assist other team members to achieve organizational goals 6) Ability to convey special requests to our service providers in order to fulfill customer SOP 7) Ability to check against service provider billing invoice

1) To process shipments per company policy and customer SOP 2) Ability to communicate with overseas branches as a team 3) To provide professional answers to customer inquiries in timely manner 4) To properly maintain system records 5) To assist other team members to achieve organizational goals 6) Ability to convey special requests to our service providers in order to fulfill customer SOP 7) Ability to check against service provider billing invoice

• Maintenance of system for orders and inventory management • Arrangement for all inbound and outbound shipments (Including: Confirm orders with customer, deliver the requests to vendor, collect all the required docs, coordinate for declaration, book for trucks…etc) • Communicate and coordinate both with customers and operation sites. (When customers have special instruction on shipment handling) • Seek for the improvement and optimization of process and service • SOP editing and updating • Irregularities handling and reporting • Conduct cycle count and inventory management • Provide the billing statement to customer with necessary warehousing reports • Complete assignments from team leaders timely and accurately • 倉儲系統操作 • 貨物之進、出倉安排 (包含: 與客戶確認訂單、與廠商溝通作業需要、彙整進出口文件，聯繫報關、運輸安排…等) • 與客戶和作業現場之溝通協調 (當客戶有特殊需求或是問題需協助) • 進出貨之流程改善與優化的推進 • SOP撰寫、執行與維護 • 進出貨之異常狀況處理 • 庫存管理與盤點執行 • 帳單開立與報表文件製作 • 主管交辦事項

•Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area. •Timely data entry in our Customer Relationship Management tool Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources. •Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations. •Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork.. When needed, support AR(accounts receivable) collection. •Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge. •Involvement in local trade groups, as directed by the District Sales Manager. •Take on additional assignments as required, supporting company needs.

Infrastructure and Technology • Tier 1 support for Infrastructure and Technology to branch users in mainly Taipei, but also Tai Chung and Kaohsiung • Support new location (office/warehouse), moves or renovation, Warehouse RF implementation, if any • IT system deployments from GEO/CHQ, GEO I&T collaborative initiative • Local 3rd Party Systems such as customs application, HR & payroll system • Telecom Infrastructure, Zoom/Teams Phone implementation and support • Hardware & software procurement • 24-hour incident response for critical case • Willing to work on public holiday and after office hours • Experience on supporting in Alcatel Lucent PBX system 基礎設施和技術 • 工作地點:台北，並協助桃園、新竹、台中和高雄的分公司用戶提供支援 • 支援新地點（辦公室/倉庫）、搬遷或翻新、倉庫射頻實施 • 配合總公司協作計畫的 IT 系統部署 • 配合處理第三方系統問題:例如海關申請. • 硬體和軟體採購 • 24 小時緊急事件回應 • 具電信基礎設施、通訊系統概念、協助電話系統故障處理 Acts as subject matter expert: • Disaster Recovery of systems • Policies and Procedures around IT – Cybersecurity, Network, Infrastructure • Continue learning and growth on I & T learning knowledge and technologies 擔任主題專家： • 協助系統災難復原 • 進行 IT 的政策和程序 – 網路安全、網路、基礎設施 • 學習和成長創科知識與技術 Monitors: • Systems downtime • Resource Utilization • Service Desk queues 監控： • 系統停機 • 資源利用率 • 客服平台問題處理

* To key-in the data, create the data file and collect & forward the commercial documents. * To handle incoming telephone calls. * Coordinate with carrier and customer to ensure the document accuracy for manifest. *Communicate and work with different origin offices to streamline shipment handling

1) To handle daily operation and ensure all related details are entered correctly in system. 2) To track all incoming air import shipments and ensure that all documents are prepared prior to shipment arrival. 3) To active involvemnt with problem-solving of issues presented. 4) To review, acknowledge & follow up customers' SOP closely and develop good relations with customers. 5) To review and check our SP's quotations and ensure SP charges as per agreed quotation. 6) To check and issue invoices to customers and ensure the invoices are correct as per the agreement. 7) To proactive and understand customers' needs and provide a professional service

• Ensure smooth and timely freight process flow • Ensure accurate and timely data entry into our operational system • Track and Trace Air Import files and reporting • Ensure accurate and timely client and Service Providers billing • Interact with our customers in arranging their international shipments, meeting customer service standards • Meet compliance at all times with internal and external regulations in accordance with government regulations • Understand department process flow, looking for best practices to improve operational efficiency and productivity • Ensure all customers standard operating procedures are in place and updated • Meet KPI standards in accordance with the Company’s procedure • Overseas communications, timely responses to emails and requests (internal and external) • To update customer inquiry timely and professionally • To participate in operational process enhancement initiative

• Manage weekly sales meetings, as directed by the District Sales Manager. • Organize sales events to drive existing and new customer engagement. • Ensure updated marketing materials are accessible to Sales team, and create customer-focused PowerPoint presentations in support of business development. • Manage company visitors and arrange meeting schedules with sales team. • Qualify sales leads utilizing reporting and analytics tools. • Utilize the Customer Relationship Management system to help manage and organize the District Sales team’s customer accounts, enable global engagement, and ensure data integrity measurements are met. • Coordinate bid response information as requested by the District Sales team or the Expeditors network. • Produce reporting on key metrics and manage monthly delivery of key reports to the District Sales Manager. • Support Sales with rate requests by liaising with the appropriate Product staff or Pricing Desk who prepare quotes, and following up to drive timely customer response. • Coordinate visitor management for the district and ensure the Sales team maximizes opportunities for scheduled meetings with visitors and customers. • Attend training & development sessions to understand the requirements of Sales, and communicate new internal information and tools to Sales, ensuring they are informed of new developments. • Take on additional assignments, as required, in support of company needs.

•Manage an assigned territory and demonstrate extensive knowledge of potential customers and competitors in this area. •Timely data entry in our Customer Relationship Management tool Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources. •Participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and cost-benefit calculations. •Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork.. When needed, support AR(accounts receivable) collection. •Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge. •Involvement in local trade groups, as directed by the District Sales Manager. •Take on additional assignments as required, supporting company needs.

• Ensure smooth and timely freight process flow • Ensure accurate and timely data entry into our operational system • Track and Trace Air Import files and reporting • Ensure accurate and timely client and Service Providers billing • Interact with our customers in arranging their international shipments, meeting customer service standards • Meet compliance at all times with internal and external regulations in accordance with government regulations • Understand department process flow, looking for best practices to improve operational efficiency and productivity • Ensure all customers standard operating procedures are in place and updated • Meet KPI standards in accordance with the Company’s procedure • Overseas communications, timely responses to emails and requests (internal and external) • To update customer inquiry timely and professionally • To participate in operational process enhancement initiative

[Inhouse Support] • Maintenance of system for WMS and TMS • Manage CS team to well arrange all inbound and outbound shipments (Including: Confirm orders with customer, deliver the requests to vendor, collect all the required docs, coordinate for declaration, book for trucks…etc) • Communicate and coordinate both with customers and operation sites. (When customers have special instruction on shipment handling) • Seek for the improvement and optimization of process and service • SOP editing, updating, reviewing • Irregularities handling and reporting • Conduct cycle count and inventory management • Provide the billing statement to customer with necessary warehousing reports [Onsite Support] • Coordinate with service provider to conduct standardized service on site • Monitor onsite service for customer to ensure meet the KPI • Complete assignments from team leaders timely and accurately [內勤支援] • 倉儲系統與運輸系統操作 • 貨物進、出倉作業之管理 (管理層面包含: 與客戶確認訂單、與廠商溝通作業需要、彙整進出口文件，聯繫報關、運輸安排…等) • 與客戶和作業現場之溝通協調 (當客戶有特殊需求或是問題需協助) • 進出貨之流程改善與優化的推進 • SOP撰寫、更新、審查 • 進出貨之異常狀況處理 • 庫存管理與盤點執行 • 帳單開立與報表文件製作 • 主管交辦事項 [外場支援] • 貨物裝卸之作業現場督工與客戶文件簽署點交 • 協力廠商之作業現場溝通協調與管理 • 指揮監督協力廠商在貨物到點後的後段服務以符合KPI

· Ensure all classification instructions for all shipments for all customers. · Monitor duty deferment usage and levels. · Monitor license/visa applications. · Ensure all new business is transitioned correctly. · Make 2 F2F calls per week – Retention/Sales · Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. · Promote productivity tools (e.g., using edoc, process management, customsware usage/Expo customs. · Audit of files in accordance to AEO · Follow up refunds with customs authorities. · Management of customs system · Send client report requests through the available database (expo request, expo reporting) · Provide content for customer reviews – duty/vat, · Be open to implementing new system changes and enhancements into your department. · Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative · Assist supervisor and key staff with goal setting and monitoring development.

· Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal. commitment, passion, sacrifice and an obsession with the fundamentals of running the business. · Communicate and collaborate with the account team on areas of potential risk or exposure to the customer's business. · Provide and manage reporting and visibility tools to the customer. · Drive process improvement throughout your district and network. · Maintain & update SOP’s to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements. · Manage spot quotes or quoting desk when applicable. · Support, prepare and conduct customer business reviews by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis. · Monitor billing and receivables and assist with collections when needed. · Serve as a point of escalation within our network. · Provide assistance in resolution of claims and disputes. · Be involved with EDI resolution & EDE management when needed. · Initiate and own CAPA management (corrective action plan) when needed and identify improvement areas in order to eliminate issues from repeating themselves. · Own the T&I process for new business segments for existing customers if applicable. MEASUREMENT OF SUCCESS · Customer KPIs are being met · Customer satisfaction · Financial performance of customer (clean AR, healthy margins, revenue growth) · Delivery of process improvements