美商HYPERION MATERIALS & TECHNOLOGIES (TAIWAN) LTD. _臺灣合銳材料科技股份有限公司

- 自動/手動壓床操作 - 機台設備預防保養 - 環境區域5S整理整頓 - 首件、自主檢查, 確認產品符合生產工單參數 - 協助領班完成上級主管交付的任務

The Order Support Representative is an internal problem solver with a dedicated relationship to specific manufacturing sites. Their primary function is to help ensure that any non-production issues with an order after the order confirmation are effectively handled, and that any changes to delivery timelines are proactively communicated to the customer. This role serves as a bridge between the commercial operation and key teams responsible for fulfilling orders, including shipping, logistics, supply chain, operations and planning. They give both the sales team and the manufacturing site a single point of contact within the CX team, and work to balance and prioritize requests that come in from all 3 CX regions. •Acts as the first line of support for Sales and Order Management teams when dealing with a customer request related to delivery, quality or other topics that require PU engagement. •Engages with logistics, planning and other PU functions to understand the status of customer order related issues to accelerate issue resolution. •Communicates issue updates back commercial team stakeholders to ensure effective customer updates. •Triages sales requests related to customer issues and resolves issues on own where possible. •Executes regular reporting/cataloging of customer-facing issues at assigned PUs and works with PU teams to improve processes. •Participates on order reviews with PU with the goal of ensuring that upcoming orders are on-track. •Monitors upcoming “orders due” to confirm with the PU that they are on-track. •Administrative complaint management via Everest, including RMA creation. •Builds a working-relationship with the key contacts at the PU they support. •Executes ERP updates related to customer delivery dates, following input from the PU.

Summary: The prime focus of this role will be to implement the business strategy within the assigned industry segments, by working on new project opportunities, working closely with OEM’s, allied industry suppliers, consultants, agencies and industry trend setter companies. Utilizing the autonomy of the role to develop new relationships across industry and expand our business & product portfolio thereby resulting in profitable and revenue growth. Key Performance Areas: Reporting to the Sales Manager, and will be responsible for handling complete projects in the assigned Industry segments (Electronics/Semi con)

提供客戶專業的服務、迅速處理各樣需求，確保整體流程順暢，達到客戶滿意並促進長期的業務關係。 - 隨時保持積極正向的態度來應對客戶, 提供專業的客戶服務, 並迅速回覆客戶問題 - 使用ERP系統處理各樣工作, 諸如客戶資料建立/訂單輸入等 - 接收並輸入訂單、貨品跟催、發貨及開票、來款處理、客訴及退貨處理 - 了解並記錄客戶習性, 提供工廠及業務人員能夠持續改進的參考 - 持續學習了解客戶需求及公司的產品、服務及流程 Ensure customer satisfaction and provide professional customer support to achieve long term business relationship. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. Communicating with customers through various channels. - Processing orders, forms, applications, and requests. - Orders follow up, delivery, invoicing, and AR handling. - Keeping records of customer interactions, transactions, comments, and complaints. - Knowing our products inside and out so that you can answer questions. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process.