求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Technical Support Engineer

  • 全職

Synology’s portfolio of NAS, IPSAN, networking, and surveillance solutions are depended upon by millions of customers in nearly every country around the world. The Technical Support and Service Department is directly responsible for ensuring that our products perform beyond the expectations of our customers.

Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.

You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect and compile feedback from users
- Need to be able to quickly spot potential trends for issues users experience
- Troubleshoot complex issues often with incomplete information

工作條件

  • 工作經歷: 不拘
  • 學歷要求: 大學 碩士
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
    中文 -- 聽 /中等、說 /中等、讀 /中等、寫 /中等
  • 其它條件: You are expected to have:
    - Fluent in English (TOEIC above 700) and Mandarin
    - Ability to work independently and together in a team
    - Flexible schedule for occasional weekend shifts (schedule rotates every 1-3 months)
    - A passion for data storage and networking technologies

    We're targeting candidates with:
    - Strong motivation in experiencing new products and technologies
    - A passion to experiment and to discover new solutions to problems
    - A passion for helping users and having a strong sense of responsibility
  •  
  • 歡迎應屆畢業生、外籍人士

福利制度

群暉是一充滿工作活力、氣氛輕鬆、快速成長中的公司。在群暉,沒有墨守成規,只有鼓勵向前。群暉重視團隊合作和自我管理,提供挑戰,又兼具創意及輕鬆活潑的工作環境,唯勇於嘗試的人歡迎接受挑戰。

福利制度
獎金
1.年度獎勵獎金 2.三節(端午、中秋、年終)獎金

保險類
1.勞保 2.健保 3.勞工退休金提撥 4.出差平安保險與醫療險

休閒類
1.社團活動 2.免費飲品、新鮮水果與點心 3.不定期免費早餐、下午茶供應 4.公益活動舉辦

制度類
1.伙食津貼 2.教育訓練 3.工作學習組織 4.順暢的升遷管道

請 / 休假制度
1. 特休假 2.一年15天不扣薪病假

其他
1.健康檢查 2.每周舒壓按摩 3. 免費機車位提供

更新日期:2021-12-03

應徵方式

  • 職務聯絡人: 人力資源部
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: Please visit our career portal to apply for this position: http://sy.to/plv8r

應徵分析

兩週內11-30人應徵
經歷分佈
新鮮人14%
1~3年21%
3~5年7%
5~10年7%
10年以上50%
學歷分佈
碩士及以上29%
大學71%
專科0%
高中0%
高中以下0%
一零四資訊科技享有網站內容著作權 © 2001- 2021 104 Corporation All Rights Reserved