求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Customer Service Representative

  • 全職

We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems.

【Responsibilities】
-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
-Provide first level support for all technical and functional queries related website and mobile application
-Migrate customers to Alternative Distribution Channels including website and mobile application
-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
-Continuously learn to keep up-to-date with changes and developments to services and procedures
-Maintain confidentiality of the company’s customers and data
-Adheres to the assigned shift schedule and avoid any late attendance
-Able to work on night shifts
-Keep abreast with the latest changes to any of the company’s procedures and new policies
-Handle sudden rush of enquiries, stressful periods, and customer pressure

【Requirements】
-Experience in providing customer service support
-Proficiency in English
-Experience with customer service software like Intercom, Zendesk or similars
-Strong client-facing and communication skills
-Advanced troubleshooting and multi-tasking skills
-Should be a team player with an aptitude for customer service
-Candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information
-Ability to work under pressure
-Experience in finance industry is a plus

Location: Taipei

-About XREX:
https://www.xrex.io
https://www.linkedin.com/company/xrexinc/

-Our culture:
https://docs.google.com/presentation/d/1gZpX8XIO3GOsiep8a7U6hIZrZqn4hUKEBbatcNj0WKE/edit?usp=sharin

Apply online: http://xrex.breezy.hr/p/2a5299857c44-customer-service-representative

工作條件

  • 接受身份: 上班族、二度就業
  • 工作經歷: 二年以上
  • 學歷要求: 大學 碩士
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 其它條件: 未填寫

福利制度

法定項目

其他福利

【工作環境】
- 配備Mac電腦
- 舒適的休憩空間
- 活潑的工作環境
- 咖啡及牛奶全天供應
- 全天免費供應零食、季節性鮮果、麵包及多樣飲料

【照顧荷包】
- 保障年薪14個月
- 員工股票選擇權

【Work & Life Balance】
- 每天3個時段彈性上下班
- 每年全薪病假 10 天,半薪病假 20 天
- 依年資補助健康檢查
- 員工團保(涵蓋意外傷害及疾病醫療)

【學習與成長】
- 員工獨立自主性管理
- 員工自我外部訓練課程補助
- 員工購書補助

更新日期:2021-05-10

應徵方式

  • 職務聯絡人: Tim Su
  • 聯絡E-Mail: 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽

應徵分析

兩週內6-10人應徵
經歷分佈
新鮮人0%
1~3年17%
3~5年17%
5~10年17%
10年以上50%
學歷分佈
碩士及以上17%
大學83%
專科0%
高中0%
高中以下0%
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