求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Customer Service Representative (JP)

  • 全職

Company's background

Founded in California in 2005, Moshi is a purveyor of accessories for modern living. We thrive on envisioning new ways to improve our customers' lives. Our design and engineering experts select only the finest materials to follow our mantra of making fewer, better products.

Moshi's website: www.moshi.com

Moshi is looking for fun and driven professionals to join our Customer Service team! We have experience with making our customers happy, from distributors down to consumers, and are now looking for passionate people to our Customer Service team in order to continue providing excellent service to a growing number of customers, both end-users and resellers.

This position will follow Customer Service issues from start to finish; dealing with both end-users and resellers directly, then directing their tickets through our operations and supply chain to completion. This is an interesting and challenging position with high visibility in the company, and directly contributing to one of our key company values: the customer journey.

The short-term duties involve:
- Responding to customer service tickets that come into our online system (Zendesk) from around the world, both from end-users and resellers
- Dealing with international product returns
- Work closely with our existing supply chain and customer service professionals, to facilitate an excellent customer experience
- Become an expert in Moshi product specs and design in order to better assist our customers

Long-term duties may include:
- Developing processes to enhance the experience for customers from purchase of Moshi products to dealing with potential returns
- B2B account management

This position is a perfect fit for an organized overachiever looking for extensive hands-on experience in the operations of a successful retail brand at all levels.


Selection procedure
There is a multi-step process for this selection:
Written response test
Video call interview
First-time in-office interview
Second-time in-office interview
Final in-office interview


Qualifications and Requirements:

Excellent written Japanese & English skills

0-3 years experience related to customer service, account managing, and/or operations

Personality: Must be an extremely detail-oriented person

Personality: Must be someone that patience comes naturally to

Positive thinking: Must be a solution-oriented person. Your first response to an issue is to find a way to fix it

High-stress tolerance: Willing to do things that you are not good at or have never done before

Able to work in a team and with other teams

Other language skills (German, Spanish, French, Chinese) and experience with Zendesk and/or Acumatica are a plus, but not a requirement

Interested in digital/electronics products

If you feel you meet the above qualifications and you are looking for a new challenge, we welcome you to apply for the position. Please send an email directly to xavier.chou@moshi.com so that we can review it accordingly. Please mention that you found the opening at 104 and make sure to include your resume/CV.

工作條件

  • 接受身份: 上班族、外籍人士
  • 工作經歷: 不拘
  • 學歷要求: 專科 大學 碩士
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
    日文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 其它條件: 未填寫

福利制度

勞保,健保,員工團體保險,員工意外險,國內外旅遊,週休二日

更新日期:2021-05-14

應徵方式

  • 職務聯絡人: xavier.chou@moshi.com 周先生
  • 聯絡E-Mail: 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: Please send an email directly to xavier.chou@moshi.com so that we can review it accordingly. Please mention that you found the opening at 104 and make sure to include your resume/CV.

應徵分析

兩週內6-10人應徵
經歷分佈
新鮮人0%
1~3年0%
3~5年67%
5~10年33%
10年以上0%
學歷分佈
碩士及以上17%
大學67%
專科0%
高中0%
高中以下0%
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