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台北 02-2912-6104 轉 2
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台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

MTT - Senior/Principal Customer Quality Engineer

  • 全職

Our vision:

Micron Technology’s goal is to transform how the world uses the information to enrich life. Our dedication to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global technology leader. This means conducting business with integrity, accountability, and teamwork while supporting our global community

Are you looking for a job where you can make a difference? Does technology and working directly with customers excite you?



Good! We are hiring.



As a Global Quality (GQ) Customer Quality Engineer (CQE) at Micron Technology, Inc., you are the voice of the customer for quality. You will be the key customer-facing contact to manage your customers’ quality requirements so that Micron is able to deliver an extraordinary customer quality experience. You are accountable for the customer’s product quality and reliability and identifying plans to bring Micron to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and driving the best of breed standards internally. You will interact regularly with sales, field application engineers and internal partners to maintain alignment on quality and reliability issues and cultivate customer relationships.



Key responsibilities:

Be the voice of the customer for quality and any other post-sale technical issue within Micron
Provide technical or operational quality issue resolution support to customers
Lead critical customer improvements/projects/initiatives that can improve quality and customer satisfaction
Ensure customer requirements are reflected in processes, procedures & standards
Drive quality-related proactive and reactive communication
Track, update & close all customer action items (AI) on time
Work closely with the customer to resolve their key care-about
Lead scorecard tracking and improvements
Manage, schedule and lead quality engagements
Communicate/track and close customer quality processes requirements
Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
Work closely with internal teams on the 8D problem-solving process to prevent reoccurrences
Manage customer quality issues - timely containment, communication and resolution in customer manufacturing environments


CQE Performance & Behavior Expectations

Demonstrates leadership, proactiveness, assertiveness and accountability
Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
Team leadership- influencing, relationship building, customer focus, efficiency, excellent interpersonal skills, and self- development
Ability to communicate at various levels including executives
The ability and willingness to travel when required; travel required (about 10%)

工作條件

  • 接受身份: 上班族、外籍人士、原住民【相關法令】、中壯齡(45~54歲)
  • 工作經歷: 五年以上
  • 學歷要求: 大學以上
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
    中文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 其它條件: Education:

    Required:

    Bachelor Degree or higher in Engineering: Physics, Material Sciences, Computer Science, Electrical or Electronics Engineering, or related field of study

    5+ years of SSD firmware development

    7+ years with storage based products

    10+ years in a technical engineering role



    You will have:

    Strong knowledge of SSD design, product, test, system, or applications
    Working knowledge of modern storage architecture and interfaces (NVMe, SATA)
    SSD troubleshooting and failure analysis experience
    Hands-on experience with SSD testing
    Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals, customer management experience
    A high degree of proven self-initiative and ability to think and act independently
    Excellent English verbal, written communication skills, and presentation skills
    Must demonstrate proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills
    Outstanding multi-tasking and problem-solving skills are critical
    The ability to work under tight timeframes, prioritize competing activities and aim for results is a must
    The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
    The ability to effectively interact with a wide range of personalities and handle conflicts in priorities

福利制度

﹝以下薪資福利僅適用於台灣美光晶圓科技(股)公司與台灣美光記憶體科技(股)公司正式員工,其他廠區或辦公室及非正式員工薪資福利另議。﹞
☆薪資及獎金制度 ☆
1. 12個月基本薪資+2個月年終獎金(需當年度12月31日當日在職員工方能領取)
2. 工程師職位薪資:
(1)工程師NT54000起
(2)輪班工程師NT46000起 (輪班津貼另計)
(3)具半導體經驗者薪優另議
3. 績效獎金(IPP):按公司營運績效及組織目標成效給與。
4. 即時獎勵(Spot Bonus/Micron Point):發給工作表現卓越之員工。
5. 久任獎勵(Service Award):服務每滿五年之員工,可獲頒特別贈品。
6. 勞工退休金雇主提撥率:8%,優於勞基法規定。
7. 新進員工到職當月即享有特休假(依服務比例按月給予特休),優於勞基法規定。
8. 全薪病假80小時;政府紀念不放假之紀念日給予特別休假,讓同仁有更多的假期安排。
☆教育訓練☆
Micron全球人力培訓主要目標是 - 確保每個成員都能夠獲得展現高績效成果所需要的學習資源。Micron提倡標準化的訓練架構,以便根據團隊成員的職位、工作職能、工作角色和執行的特定工作來識別必要和相關的訓練。Micron 的主要訓練架構:
1. 美光核心職能訓練:包含與法規遵循相關且適用於所有 Micron成員的訓練活動。
2. 地區性/廠區核心要求:包含與法規遵循相關、適用於特定地區或廠區之所有成員的訓練活動。
3. 部門核心職能訓練:包含適用於特定部門內所有成員,包含與安全有關以及單位內訓練活動。
4. 特定工作角色的特定訓練:如領導力訓練、接班人計畫。
5. 除了一般的訓練方法,美光也利用多元的學習方式來達到人力發展目標,如:自我學習方案、工作輪調、專案參與等。
☆福利措施☆
1. 健保、勞工保險及免費團體保險(含壽險、意外、健康醫療團體保險)。員工配偶及子女享有免費健康醫療團體保險。
2. 醫務室,具專業護士駐廠並定期提供專科醫師問診。
3. 生日禮券、生育、婚喪賀奠及急難補助。
4. 提供多條路線之交通車搭乘服務。
5. 設有各式公司社團及康樂活動。
6. 設施完善的停車場。
7. 員工餐廳及便利商店。
8. 社團經費補助。
9. 開放式圖書閱覽室以及健身房。
10. 設備完善的電腦教室與訓練教室。
11. 員工宿舍(台中廠)、租屋補助(桃園廠)。


『美光政策已經且將持續落實所有人力資源活動及福利待遇,不分種族、宗教、膚色、性別、國籍、年齡、殘疾、性向、婚姻狀態、軍籍地位或其他受法律保護之類別。每位經理人、主管及團隊成員均有責任貫徹此政策規定。
人事部門之雇用平權承辦人負責本政策之執行、解答任何相關問題及查核員工遵守政策之成效狀況。申請過程中如需要協助,請聯繫美光人力資源部 04-25218177(免轉分機) / 03-3272988 ext.3425 。』
求職者在招募過程中或受僱於美光時,無須支付費用、押金或承擔債務
Jobseekers are not required to pay fees, deposits or incur debt as part of the recruitment process or for employment with Micron.

更新日期:2021-06-23

應徵方式

  • 職務聯絡人: 台灣人力資源營運中心
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
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  • 它: *請務必至本公司職缺網站應徵本職缺,並附上英文履歷/自傳。謝謝。
    https://app.eightfold.ai/careers/job?domain=micron.com&pid=7500310

應徵分析

兩週內0-5人應徵
經歷分佈
新鮮人0%
1~3年0%
3~5年40%
5~10年0%
10年以上60%
學歷分佈
碩士及以上60%
大學40%
專科0%
高中0%
高中以下0%
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