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台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
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CUSTOMER QUALITY ENGINEER - SMTS(Server)

  • 全職

CUSTOMER QUALITY ENGINEER - SMTS

THE ROLE:
Join AMD’s team of highly skilled professionals in managing the quality performance of key customers in the production of our Server CPU products. Our presence in region gives this customer quality engineering team exposure to multiple AMD sales, platform, product development, and manufacturing operation teams. This team partners with AMD Platform and Customer Engineering Teams to enable AMD product introduction & volume ramp to the satisfaction of our customers. As a member of our Manufacturing Quality Engineering team, you will be a critical part of driving innovation in high-performance computing, graphics, and visualization technologies – building blocks for gaming, immersive platforms, and the data center. The successful candidate will drive results across AMD in support of improving product quality and enhancing the customer experience.

THE PERSON:
You are a pro at successfully managing customer expectations and mitigating and resolving customer concerns on quality related issues. Communication skills include listening to and truly understanding your customers' needs, and effectively communicating with AMD internally to drive results and to achieve customer satisfaction.

KEY RESPONSIBILITIES:
• Play a critical role as the key contact for product quality and post-sales support for AMD customers, accurately represent customer’s requirement within AMD.
• Interact with AMD's key customer's procurement, quality, and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification, ramp, and high-volume manufacturing
• Program manage multi-functional technical teams to identify containment and determine root cause for customer issues. Multi-functional teams may consist of Design, Software, Platform, Product Engineering, Test Engineering, Packaging Engineering, Failure Analysis, Customer Engineering, Sales Ops and Supplier Quality Engineering.
• Manage the overall customer quality relationship, work closely with customer to fully understand their business from a quality perspective.
• Raise potential issues to AMD's management to avoid customer disruption and ensure timely resolution.
• Provide AMD's cross functional team with customer priorities to ensure resources are aligned to support critical activities.
• Write and deliver customer facing presentations to communicate frequent technical status and deliver technical solution.
• Ensures that customers’needs are met and that the product or solution is fully functioning according to specification.
• Provide post sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements.
• Improve customer engineering service efficiency via metrics optimization and monitoring.

工作條件

  • 接受身份: 上班族、外籍人士、二度就業、中壯齡(45~54歲)
  • 工作經歷: 八年以上
  • 學歷要求: 大學以上
  • 語文條件: 英文 -- 聽 /中等、說 /中等、讀 /中等、寫 /中等
  • 其它條件: PREFERRED EXPERIENCE
    • Minimum B.S. in Computer Science or Electrical engineering with related experience in the areas of server design and deployment, preferably experience in product quality, reliability or product engineering, preferably in semiconductor logic SOC.
    • Possess strong technical knowledge of server products, architecture and understanding of AMD components. Experience with semiconductor manufacturing and test flow, including fab, bump, assembly, and test.
    • Strong understanding of end to end system/component/process interactions
    • Strong experience in structured problem solving is necessary
    • Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization. Strong communication skills are essential.
    • Highly organized, able to prioritize, and juggle multiple work streams to tight deadlines
    • Experience in dealing with customer as the focal point for quality discussion and continuous improvement.
    • Effective presentation and communication skills, good negotiation skill desired
    • Ability to work both independently as well as in teams and across business units to accomplish tasks in a timely manner
    • Fluent in both spoken and written English and Chinese.

    ACADEMIC CREDENTIALS:
    • Computer science or electrical engineering degree desired.
    • PMP related certification preferred.

    LOCATION:
    Taipei, Beijing, or Shanghai
    Requisition Number: 85621
    Job Function: Product Engineering

    AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status. Please click here for more information.

福利制度

獎金 / 禮品類
  1.年終獎金
  2.三節禮金/禮品
◆ 保險類
  1.勞保
  2.健保
  3.員工團保
  4.眷屬團保
  5.意外險
  6.職災保險
◆ 休閒類
  1.部門聚餐
◆ 制度類
  1.介紹獎金
  2.順暢的升遷管道
3.退休金、離職金制度
◆ 請 / 休假制度
  1.週休二日
  2.優於法定之特休/年假
  3.優於法定之陪產假
  4.不扣薪病假
  5.員工育嬰假
◆ 補助類
  1.員工停車位或停車補助
2.員工進修補助

更新日期:2021-05-05

應徵方式

  • 職務聯絡人: Catherine
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: Please provide your English CV.

應徵分析

兩週內6-10人應徵
經歷分佈
新鮮人0%
1~3年0%
3~5年11%
5~10年22%
10年以上67%
學歷分佈
碩士及以上78%
大學22%
專科0%
高中0%
高中以下0%
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