求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Field Service Engineer, Life Sciences

  • 全職

PURPOSE:
You will drive the technical and field service business under Thermo Fisher Scientific. You are expected to meet service financial commitment, service deliverables metrics and expertise to deliver the best in class response to Thermo Fisher Scientific customers in Taiwan.

KEY RESPONSIBILITIES:

1. Technical
- Provide onsite scheduled installation, preventative maintenance, compliance qualification services, repairs to customers
- Provide training and technical advice on our instruments, both in person and by telephone or digital tools
- Keep abreast of knowledge by reading update technical documentation and service bulletin
- Proactively resolve difficult repairs by using Service Escalation process and liaising with Service Specialists network and other proper channels in the region or globally
- Attend regional service development meeting based on product lines assigned
- Provide Service Sales Rep the estimate parts and hours needed for repair
- Support Sales/Service Sales of instruments technical specification for tender

2. System and Administrative Tasks
- Timely posting of labour time and parts into service orders
- Ensure good documentation practise for technical documents and field service report
- Weekly submission of field service report to Service Admin for filing and invoicing
- Proactively manage service tools and service inventory in a timely manner
- Timely return of common tools to storage room

3. Customers
- Interact with customers to solve technical issues and provide possible solution to contain the problem
- To build good customer rapport and trusting relationship with customers
- Customer-oriented mindset: Being responsive to customers' need for support, ensuring good customer experience

4. Metrics
Meet the service metrics:
- Revenue and Order Growth
- Response Time
- Customer Allegiance Score
- Utilization
- Productivity

​JOB REQUIREMENTS:
- 3 years service experience in installation, maintenance and repair of medical or scientific instruments
- Aptitude to learn multiple instrument platforms
- Being able to work alone and understand the importance of teamwork
- Having good knowledge about computer’s software and hardware
- Good understanding of operating system e.g. WINDOWS, LINUX
- Able to cultivate positive working relationships with both internal and external customers
- Excellent communication skills
- Strong analytical and troubleshooting skills
- Never say die in resolving complex issues
- Good schedule management skill and able to manage changes or postponement of schedule with customers
- Leverage of technical knowledge to create customer needs for service products e.g. contract, qualification and preventive maintenance therefore creating leads for Service Sales closure
- Able to work on rotation shift to support 24x7 support for customer
- Able to travel to other countries for training in current climate
- Willingness to support Taiwan effort to help Covid-19 situation
- Having Tecan or lab automation experience will be advantages
- Compliance to regulatory, international and company’s EHS requirement
- Other duties as may be reasonably required from time to time.

工作條件

  • 接受身份: 上班族
  • 工作經歷: 不拘
  • 學歷要求: 大學以上
  • 語文條件: 英文 -- 聽 /中等、說 /中等、讀 /中等、寫 /中等
  • 其它條件: 未填寫

福利制度

勞保,健保,勞退
團體保險(含配偶及子女)
績效獎金(依照個人及公司績效)
員工體檢
年休假11天(第一年照比例)
週休二日
三節禮金

更新日期:2021-07-21

應徵方式

  • 職務聯絡人: Jolene Yee
  • 聯絡E-Mail: 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: Interested applicants, please submit your English resume/CV through our Thermo Fisher Scientific career website and our Talent Acquisition team will contact you by phone if you are shortlisted for an interview opportunity.

    You may click on the job posting link here to apply:
    https://jobs.thermofisher.com/global/en/job/165923BR/Field-Service-Engineer-III

應徵分析

兩週內0-5人應徵
經歷分佈
新鮮人67%
1~3年0%
3~5年0%
5~10年33%
10年以上0%
學歷分佈
碩士及以上67%
大學33%
專科0%
高中0%
高中以下0%
一零四資訊科技享有網站內容著作權 © 2001- 2021 104 Corporation All Rights Reserved