求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Snr. Technical Support Engineer - Process (2nd line)

  • 全職

【English resume is required】

Responsibilities
• Drive and execute knowledge of ASM Escalation process including managing action lists, handle >95% of support calls and legacy tool escalations without assistance and driving other experts to close the remaining issues you can't resolve.

• Work with regional team and product groups to identify and solve problems. H highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process).

• Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s and ensure such learning is driven into ASM’s business process DNA to ensure this or other problems with the same type of root causes do not recur.

• Exercise good judgment within broadly defined practices and policies in selecting methods, techniques, tools and evaluation criteria for obtaining desired results.

工作條件

  • 工作經歷: 十年以上
  • 學歷要求: 大學 碩士
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 工作技能: 專案溝通╱整合管理、半導體產業市場分析、協助改善產品良率、提出生產標準改良方案、新技術製程開發、改善設備問題及功能提昇
  • 其它條件: Requirements
    • 4 years experience at ASM or directly related experience. (i.e. ALD, PEALD, EPI, PECVD,CVD ); 10 years experience in the electronic or semiconductor industry preferred.

    • Bachelor's degree in a technical field (i.e. Engineering, Chemistry, Computer Science) or equivalent technical training.

    • Ability to handle all customer situations, developing action plans then
    presenting and driving resolution to both ASM and customer.

    • Strong positive attitude, ability to work in a team environment or individually, drive meetings, provide guidance to co-workers, and foster excellent internal ASM relations.

    • Highly evolved phone and technical skills to analyze, technically direct and address tool issues remotely.

    • Excellent English communication skills; speak and write in a clear and concise manner, and to accurately and fully convey issues to peers, management, or customers.

    • Be willing to travel domestically and internationally as required, typically ~30% with occasional protracted travel spanning weeks.

    • Acts as a role model and mentor while assisting in the development of customer service skills with subordinates and peers.

福利制度

法定項目

其他福利

為了吸引優秀的人才加入,落實完善的員工照顧,公司除了提供多樣化的福利與獎酬制度外,同時營造一個開放自主的工作環境,並透過與全球技術團隊合作,拓展ASM 員工的國際視野,在工作中找到成就與榮耀!

ASM 提供的工作條件包含:

【優渥的薪酬獎金】
1. 保障年薪12個月本薪+2個月獎金
2. 各式津貼補助
3. 個人績效獎金及年度調薪 (視公司實際營運狀況)

【豐富的福利制度】
1. 優於勞基法之休假制度,新人報到即享有特休
2. 免費定期年度健康檢查
3. 年度旅遊補助、生育補助、結婚津貼、喪葬津貼、三節禮金
4. 福委會生日禮品、三節禮品、彈性福利、社團補助、特約廠商優惠
5. 不定期節慶活動
6. 資深員工年資獎、內部推薦獎金
7. 全天候供應研磨咖啡及點心零食

【完善的風險管理】 
1. 員工、配偶、子女團保由公司全額支付
2. 勞健保及退休金提撥
3. 旅平險及差旅緊急協助計畫

【挑戰的成長機會】
1. 新進人員訓練
2. 完善全球教育訓練計劃
3. 多元化e-Learning學習平台
4. 專題講座

快來加入ASM!

更新日期:2021-12-06

應徵方式

  • 職務聯絡人: Vivian Lee
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: You're more than welcome to apply for this position in our website:

    https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=15004&company=S004144210P

應徵分析

兩週內6-10人應徵
經歷分佈
新鮮人0%
1~3年14%
3~5年0%
5~10年29%
10年以上57%
學歷分佈
碩士及以上71%
大學29%
專科0%
高中0%
高中以下0%
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