求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

Cymer - Field Service Engineer - Tainan - req27396

  • 全職

Introduction
Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Job Description
•Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
•Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
•Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
•Assists customers in the receipt, installation, and testing of company equipment.
•Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
•Provides service education to customer’s service and operations staff.
•Ensures that parts are available and as specified for service requirements.
•Maintains appropriate tools are on hand and as required.
•Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
•Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
•Uses company technical documentation and provides feedback for improvement.
•Performs other duties as assigned.

Education
Requires an Associate’s Degree with a technical emphasis and a minimum of four (4) year’s of field service engineering experience or a Bachelor’s Degree in a technical field with two (2) years of field service engineering experience.

Experience
•Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
•Laser and vacuum experience preferred.
•Has led one installation or significantly contributed to the successful installation of products at multiple sites.
•Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking.

Personal skills
•Good written and verbal communications skills.
•Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
•Ability to collect, translate, and analyze data and take action based on effectively report problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.).
•Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
•Intermediate level of technical knowledge of electronics.
•Ability to facilitate resolution of technical challenges.
•Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
•Ability to read and analyze opto-mechanical and electronic schematics.
•Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).
•Ability to travel via air and auto approximately 20% of the time.
•For regions - oral and written English language skills preferred.

工作條件

  • 工作經歷: 三年以上
  • 學歷要求: 大學 碩士
  • 語文條件: 英文 -- 聽 /中等、說 /中等、讀 /中等、寫 /中等
  • 其它條件: 未填寫

福利制度

我們的精英工程師團隊不斷在科技上尋求創新突破,挑戰科技極限。如果你擅長解決複雜的科技難題,挑戰物理法則,也具備清晰的思維能夠克服危機,歡迎你加入 ASML 的行列。ASML 提供的是一條長遠的職涯規劃,讓公司同仁都能在一個重視永續學習,鼓舞的企業文化,和優渥的福利環境中工作成長。

在ASML我們有:
■ 開放的企業文化
■ 不拘形式的工作環境
■ 簡單的企業組織結構
■ 新穎的硬體設施
■ 我們著重人才成長與發展
■ 我們能拓展國際視野,與來自不同國家背景的同仁共事

1. 優渥的薪酬
■ 保障年薪14個月,績效獎金平均5個月起:客戶支援工程師碩士新鮮人年薪起薪120-130萬,加計輪班津貼薪水上看150萬
■ 年度調薪優於業界:每年依公司總體營運、員工績效,及與高科技標竿企業競爭力評估,進行優於業界平均的年度調薪,並適時因應市場狀況主動額外調薪
■ 員工認股計畫,首年保證獲利20%:入職即享最高10%年薪的認股計畫,持有一年後公司直接給予購入價20%的現金。員工更可享有年度高額配息與股價漲幅獲利。(近5年ASML股價成長650%)
■ 優秀人才留任獎金及獎勵計畫
■ 員工推薦獎金35,000元

2. 完善的福利
■ 勞保與高額團保100%由公司給付,家人同享公司團保福利
■ 入職即享10天特休,每年10-30天的特別休假,帶薪事假14天、帶薪病假30天(全薪14天,半薪16天)
■ 提供免費中/西式、低GI午餐,全天候供應研磨咖啡、牛奶、茶包
■ 免費定期年度健康檢查、體適能檢查
■ 旅遊津貼、中秋端午禮金每年約30,000元;另有生育補助、結婚/喪葬津貼、特約廠商優惠等
■ 提供員工急難慰問金
■ 員工年資獎
■ 健保、勞保退休金提撥

3. 免費且豐富的學習資源
■ 為新人打造為期一年的STAR Program,快速認識ASML、適應公司文化、跨部門互動、了解自我與學習職場必備溝通技能
■ 視職務需要安排ASML原廠技術培訓,受訓地點有台灣、荷蘭、美國等先進國家
■ 員工可視個人學習需求,免費提供關鍵職能課程,提升員工跨部門溝通合作力、個人領導力、工作效率、專案管理、管理領導、英文等能力

4. 多元的發展
■ 以內部的職能發展系統為輔助,員工與主管定期共同討論自主式發展行動計畫(Development Action Plan) ,制定短期與中長期的發展與學習規劃
■ 提供多元的職涯發展路徑,透過職涯發展系統幫助員工探索職務技能需求與職能落差,並建議發展方向
■ 提供透明的內部職缺資訊,全球16個國家職缺開放輪調或轉職

5. 友善的職場
■ 女性親善:女性帶薪生理假、孕婦專屬車位、舒適且私密集乳空間、同仁陪產假,及女性支援團體
■ 健康生活:
 * 駐場護士與每月醫師駐診
 * 健康講座
 * 健康生活點數
■ 紓壓設施:
 * 設有健身房、韻律教室、咖啡廳,提供專業瑜珈/韻律課程
 *不定期提供免費肩頸按摩
■ 員工協助:專業外部諮詢機構提供員工身心及工作諮詢
■ 豐富活動:
 * 福委會舉辦之多元化活動與社團
 * 額外提撥“Great Place to Work” 經費,規劃野餐、音樂會、棒球日等各式活動,開放眷屬參加
 * 舉辦各式慈善/社區服務活動,開放眷屬參加
■ 安心差旅:提供國內外優質星級差旅飯店供選擇,提供保險及海外急難救助計畫
■ 交通接駁:
 * 提供交通津貼
 * 提供交通車往返台北/林口/新竹地區

更新日期:2022-01-18

應徵方式

  • 職務聯絡人: Recruitment Taiwan
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽

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