求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

FSE Service Manager_RMS

  • 全職

Position Summary / 職位概況
• Oversee and guide all activities of the field service engineering team
• Coordinate SLA activities with the business team
• Ensure team follows BKM and maintain SLA flow
• Justify service issues and customer complaints
• Develop trouble-shooting process and CIP by using TQM practices
• Meet customer satisfaction
• Maintain customer relationship with business team
• Execute tasks assigned by Head of RMS

Main Tasks / 主要任務
• Effectively manage team members, including technicians and advisors, ensure
team objectives and sales goals are being carried out
• Display extensive working knowledge of industry standards and practices,
including product details and company services offered
• Offer exemplary customer service, including maintaining customer relationships
and ensuring repeat customers by up-selling products and services and taking
care of any customer concerns or complaints quickly and professionally
• Ensure engineers comply with set health/safety policies and procedure
• Resolve call-in service problems and improve service FAQ to increase service
productivity and customer service.
• Regularly audit work being done and customer service being provided, ensure
engineering/trouble-shoot is executed effectively, correctly, and thoroughly
• Develop and implement policies and procedures for the performance of work
• Conduct periodic inspections to ensure the efficient performance of equipment
and systems in customers’ sites.
• Liaise with Head of RMS, develop tactical plans for ensuring the delivery of
professional services to customers.

工作條件

  • 工作經歷: 八年以上
  • 學歷要求: 大學 碩士
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 其它條件: Education / 教育背景
    • Master’s degree in physics, material science, engineering, or MBA

    Experience / 經驗
    • 8+ year field service experiences in semiconductor industry
    • 6+ year experiences on people management
    • 10+ year industrial experiences of microscopy, measurement and metrology, or
    inspection is preferred
    • At least 3-year experience on labor safety and health management

    Other skills /其他技能
    • QA: Ford 8D、FMEA、LEAN
    • Engineering Statistics
    • Project management
    • Knowledge of microscopy
    • Customer-facing negotiation skill
    • Written and verbal communications in English
    • Self-motivator
    • MS Excel VBA is preferred

福利制度

☆優渥的薪酬☆
■ 14個月年薪 (需當年度12月31日當日在職員工方能領取)
■ 績效獎金
■ 依個人績效年度調薪

☆完善的保險☆
■ 員工、配偶、子女免費團體保險團保
■ 海外旅遊平安險

☆教育訓練☆
■ 全方位的個人發展計畫,因工作需求參與出國受訓,地點包括以色列、德國、上海等
■ 多元化e-Learning學習平台

☆福委會☆
■ 旅遊補助、生育補助、結婚津貼、喪葬津貼
■ 節慶禮金 、生日禮金

☆其他福利☆
■ 每年一次免費配鏡福利
■ 新人到職第一年10天特休假,依比例享有
■ 生日假
■ 生日禮物
■ 員工介紹獎金制度
■ 免費定期年度健康檢查
■ 員工優惠員購活動

以上福利制度僅適用於正職員工。

更新日期:2022-01-24

應徵方式

  • 職務聯絡人: HR
  • 聯絡E-Mail: (請利用104履歷表應徵此工作) 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽

應徵分析

兩週內0-5人應徵
經歷分佈
新鮮人0%
1~3年0%
3~5年0%
5~10年0%
10年以上100%
學歷分佈
碩士及以上0%
大學100%
專科0%
高中0%
高中以下0%
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