求職服務專線
台北 02-2912-6104 轉 2
   02-7703-3104 轉 2
意見回饋
廠商求才專線
台北 02-2912-6104
   02-7703-3104
台中 04-3700-6104
上海 86-21-50277104 轉 1
意見回饋

保固/售服專員 Global Service Specialist

  • 全職

***請各位求職者留意, 我司僅接受用以下連接申請的求職者.***

At VanMoof, we like to do things a little differently. We’re rewriting the rulebook when it comes to bikes, and with that comes both eureka moments and a fair share of challenges. As our Global Service Specialist, we'll expect you to bring an organized and analytical capability to the table, and your concrete understanding of return merchandise authorization (RMA) rules will easily be able to tackle anything that comes your way.

You'll be based at our production headquarters in Taipei within our Supply Chain team and work closely with our worldwide region warehouse, Bike Doctor team, Quality team, and production suppliers. You’ll oversee the development, implementation, and improvement of our e-bike warranty process. You'll communicate with each region's Warehouse team for RMA cases and make sure to follow them up.

Our ideal candidate has a proactive work ethic. We’re not only looking for a service expert, but also a dedicated team player with a thirst for innovation to help us succeed in our mission to get the next billion bikes. We pride ourselves on our innovative, fast-paced, and creative working culture – your focus will be to bring our ideas to life.


What you’ll do:

- You'll take complete ownership of our service support.
- You'll process global warranty issues.
- You'll build-up all the warranty policy with all parties involved.
- You'll report weekly on warranty data analysis.
- You'll report and discuss improvements, and recommend necessary corrective actions.
- You'll liaise with suppliers and internal region contacts for new, repaired, and refurbished parts.
- You'll follow-up with RD/QC and suppliers for troubleshooting.
- Business trips to suppliers will be needed (both within and outside of Taiwan).
- You'll work with suppliers for post-return troubleshooting.

What you'll bring:

- You have at least one to two years of experience in warranty/RMA/service.
- Working knowledge of bicycles, scooters, or related industries is a plus.
- You have an understanding of manufacturing methods and procedures.
- You are fluent in written and verbal English.
- You have excellent communication skills, you’re able to learn quickly, and you’re comfortable working solo as well as within a team.
- You currently live in Taiwan.
- You're skilled in data analysis and generating reports.

Extremely nice to have:

- An affinity for SOP build-up
- Organized/logical thought process and attention to detail

What you’ll get:

- 15 holiday days plus public holidays
- Bi-annual performance awards (subject to individual and company results)
- Laptop, screens, and software tools
- Insider experience in a rapidly-growing international company
- A space for you to grow your entrepreneurial skills
- Special snacks, tasty coffee, and lots of tea

About us:

We’re making it our mission to get the next billion on bikes. Truly city-proof, our rides shrink long commutes, scare off bike thieves, and amplify your pedal power. We’re riding the future together. Are you in?

Job descriptions are difficult to interpret. We understand you might not tick all of the boxes above. The truth is, we don't either. If you feel excited about our upcoming challenges, we encourage you to apply now.

工作條件

  • 接受身份: 上班族
  • 工作經歷: 二年以上
  • 學歷要求: 大學
  • 語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
    中文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
  • 其它條件: 未填寫

福利制度

What you'll get

- 15 holidays + public holidays.
- Annual bonus scheme.
- Laptop, screens, and software tools.
- Insider experience in a rapidly-growing international company.
- A space for you to grow your entrepreneurial skills.
- Friday healthy lunch.
- Special snacks, tasty coffee (and lots of tea).

更新日期:2021-10-14

應徵方式

  • 職務聯絡人: Eason
  • 聯絡E-Mail: 未填寫 我要應徵
  • 洽: 不接受電洽
  • 洽: 不接受親洽
  • 它: Thanks for your interest and enthusiasm. We really appreciate it! Please use the link below to apply for the Global Service Specialist role.

    ***Please note that candidates who don't use the link below to apply, will not be considered for this opportunity. 請各位求職者留意, 我司僅接受用以下連接申請的求職者.***

    https://www.vanmoof.com/careers/jobs/taipei/global-service-specialist/7f7663b3-4ada-44b0-89c1-938ca36ed81f?utm_source=qdxGn07Eag

應徵分析

兩週內0-5人應徵
經歷分佈
新鮮人0%
1~3年0%
3~5年0%
5~10年0%
10年以上100%
學歷分佈
碩士及以上100%
大學0%
專科0%
高中0%
高中以下0%
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