雲端服務工程師

【歐米英泰/Omni】 我們是一家凝聚力很強的公司, 高度的熱情與絕對向心力是我們面對客戶的要求與同業的挑戰, 最核心的力量 同時, 我們重視夥伴的聲音, 可以一起討論公司的發展與政策, 培養公司與員工之間的互信與共的價值觀 當然團隊合作是我們最基本的要求. We are a company with a strong sense of cohesion. Our unwavering commitment and enthusiasm stand as our foundational pillars in addressing customer needs and industry complexities. Concurrently, we highly regard the insights of our partners, fostering open discussions on the company's growth and policies. This approach nurtures mutual trust and shared values among both the company and its workforce. Naturally, teamwork is the cornerstone of our operations. 來到這裡, 除了原本工作能力與視野的提升外 你會了解什麼是SaaS, 如何從CDN架構規劃, 管理, 支援外 並且走進資安的領域, SASE, ZTA, Ransomware, DDoS等.... 將不再是遙不可及的名詞, 當然協助企業資訊轉型會是職涯上的光榮印記 By joining us, you will not only enhance your existing skills and perspectives, but you will also gain an understanding of concepts such as SaaS, how to plan, manage, and support CDN architectures, and delve into the field of cybersecurity. Terms like SASE, ZTA, Ransomware, DDoS and more will no longer remain distant concepts. Assisting businesses in their information transformation will also be a significant achievement in your career. 【主要工作職責/JD】 1、客戶架構討論, 技術分析, 協助POC測試以及教育訓練 2、導入, 設定, 維護, 處理客戶需求及故障排除 3、對應原廠技術窗口，回報客戶相關訊息 4、即時監控及記錄所有事件以及月季報產出 5、撰寫技術文件. 如: 操作/維運手冊、障礙排除及測試報告等相關文件..... 6、API的介接 • Customer architecture discussions, technical analysis, assistance in POC and training. • Deployment, configuration, maintenance, handling customer requirements and troubleshooting. • Reporting issue and request to the provider's technical support. • Monitoring and recording of all events, as well as the generation of monthly reports • Writing technical documentation, e.g. operation/maintenance manuals, troubleshooting, and testing reports, and other docs. • Call/Integration of APIs 【我們期待您具備的特質】 解決問題的能力, 挺身而出的領導力, 謙卑的態度以及持續吸收新知的熱情. IT產業是一個高度進步, 持續進化的產業 熱情是讓你接下來5年, 10年還能樂意及喜歡待在這裡的原動力 期待你在這裡擁有出色的技術能力以及團隊合作的觀念來跟我們一起成長茁壯 Upon entering this family, we expect you to possess the following qualities: Problem-solving abilities, the courage to take the lead, a humble attitude, and a passion for continuous learning. The IT industry is highly progressive and continually evolving. Enthusiasm will be the driving force that keeps you happy and eager to be here for the next 5 or 10 years. We look forward to you having outstanding technical skills and a strong sense of teamwork to grow and thrive with us.