IT manager

1. Collaborate in teams and fully support Beyondsoft local business development in North America. Design IT localization strategy, including local team structure, IT support solutions and IT processes and operations based on the well understandings of the business development strategy; 2. Manages the day to day IT helpdesk, onsite support activities and new office projects, responsible for supporting Beyondsoft group offices, employees, and contractors in North America; 3. Identify user's requirements and priority, and the gaps to meet user's requirement; communicate and collaborate with different users to deliver products, systems and services to meet users’ expectation; 4. Promote IT products and service and help user's find right tools/products to enhance their effectiveness and efficiency. Requirement: 1. BS degree in Computer Science/Engineering or relevant fields; 2. 5+ years management experience specific to IT Service Management; Proven track record in staff development and talent recruitment; 3. 8+ years of experience in technology support (or similar technology background); 4. Strong project management experience; Willingness and ability to lead firm-wide projects; 5. Excellent written and verbal communication skills in English and Chinese; 6. Experience of IT service management ; 7. ITIL Certificates, CCNA, MCSE; 8. Working knowledge of the following: √.Extensive knowledge of enterprise class desktop software such as Windows 10, Mac OS X, antivirus, remote management and troubleshooting, asset management and inventory, printing and call centers; √.Knowledge of ITIL concepts including Service Management and Service Delivery and experience working within the ITIL Framework for Incident, Problem, Change, or Service Request Management; √.Experience with Windows active directory, LDAP, and group policies; √.Knowledge of TCP/IP protocol, routing concepts, and troubleshooting; √.Experience with iOS, Android, and Windows Phone support, and mobile device management solutions ; √.Experience with Microsoft Azure and Microsoft Office 365, AWS and Google.