Ramp Agent 航務員 (桃園機場貨運站)

Job Summary Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Job Description • Execute administrative and operational tasks such as data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service in the front-line operation. • Ensure timely completion of defined processes and procedures with accuracy, completeness, and adherence to internal and external standards. • Identify anomalies and apply judgment to resolve issues, escalating complex matters to senior team members as necessary. • Utilize appropriate communication methods to understand and share information effectively with customers, team members, and other departments. • Maintain ongoing compliance with FedEx processes, relevant legislation, external regulations, and predefined agreements. • Validate and complete accurate and timely reporting, supporting research and collation of relevant data for analysis and interpretation. • Collaborate closely with the team and other departments to ensure the accuracy of information and timely completion of processes. • Adhere to safety protocols and regulations, contributing to a safe working environment for all team members. • Demonstrate a proactive approach to problem-solving and continuous improvement in operational processes and procedures.