客服專員 Customer Service Representative

客服專員負責管理客戶訂單，並確保訂單能準時且正確地交付。該職位需要具備卓越的協調能力，以利與供應商、運輸團隊及公司內部單位進行溝通。同時，需透過有效的溝通與問題解決能力，維持高水準的客戶滿意度。 工作職責： 1. 處理客戶訂單，並與供應商協調以避免交貨延遲。 2. 與運輸團隊安排與協調出貨事宜，以確保準時交貨。 3. 與區域營運總監、供應鏈管理部門 (SCM) 及供應商密切合作，解決運送錯誤、超量或短缺等問題。 4. 及時通知客戶其交貨排程。 5. 提供出貨文件給客戶，並在系統中輸入交付證明 (POD)。 6. 以耐心和專業的態度處理客戶需求與客訴問題。 7. 具備良好的溝通談判能力，能與供應商協商，並滿足客戶需求。 8. 在日常工作中展現團隊合作精神。 9. 協助區域營運總監與供應鏈管理部門進行新產品導入與系統設定等相關事宜。 10. 執行主管交辦的其他事項。 應徵條件： 1. 具備至少二至三年的供應鏈或相關產業經驗。 2. 卓越的溝通與人際關係技巧。 3. 個性開朗，工作態度積極正向。 4. 具備團隊合作精神，並能獨立作業。 5. 具備良好的多工處理能力。 6. 中英文流利者佳。 -- The Customer Service Representative is responsible for managing customer orders and ensuring timely and accurate delivery. This role requires excellent coordination skills to interface with suppliers, shipping teams, and internal departments, while maintaining a high level of customer satisfaction through effective communication and problem resolution. Duties and Responsibilities: 1. Process customer orders and coordinate with suppliers to prevent delivery delays. 2. Arrange and coordinate shipments with the shipping team for on-time deliveries. 3. Work closely with the Regional Operation Director, SCM, and suppliers to resolve mis-ship, over-ship, or under-ship issues. 4. Timely inform customers of their delivery schedules. 5. Provide shipping documentation to customers and perform Proof of Delivery (POD) entry in the system. 6. Handle customer requests and claim issues with patience and professionalism. 7. Demonstrate strong communication skills to negotiate with suppliers and fulfill customer demands. 8. Exhibit teamwork spirit in daily operations. 9. Assist the Regional Operations Director and SCM with new product implementation and system setup requirements. 10. Perform other duties as assigned by supervisors or managers. Required Skills and Abilities: 1. Minimum 2–3 years’ experience in supply chain or related industry. 2. Excellent communication and interpersonal skills. 3. Possess a pleasant personality and a positive working attitude. 4. A good team player with the ability to work independently. 5. Ability to multi-task effectively. 6. Proficiency in Mandarin and English preferred.