Customer Support Specialist 電話客服顧問 (台北) (MJ000041)

Responsibilities • Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related inquiry in a 7*24*365 environment • Educate our owners so they have optimal confidence in the operation of their vehicle • Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure • Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary • Accurately record issues and data into CRM/ Vehicle Support Systems •通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢 • 教育車主，使他們對其車輛操作充滿信心 • 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅 • 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進 • 將問題和數據準確記錄到CRM/車輛支援系統中