Software Program Manager 專案經理 (工作地點：新店/板橋)

● Accountable for delivery of services defined in the Scope of Work ● Accountable for assisting client setting up SLAs and/or SLOs ● Accountable for human resources management, resource management ● Ensures consistency with global practices, and updates ; maintains consistent processes as defined by the Program Manager ● Serves as the primary escalation resource for issues with deliverables; remedies issues rapidly and to client's satisfaction ● Responsible for daily, weekly, monthly and quarterly task activity reports ● Trains new and mentors existing team members ● Performs onboarding, Offboarding, and resource performance review and management ○ Creating and improving templates ○ Process improvement ChromeOS Operations Requirements Scope of Work ○ Creating and updating feedback forms ○ Auditing process compliance ● Coordinates with other existing vendor(s) in the global program ● Ensures business continuity during staff absence or transition ● Working with customer together for site audit related task execution Experience : - Over 10 years work experience of OEM/ODM/EMS/3PL - Beyond the day-to-day, improve the Android partners experience by contributing to longer term projects and documentation efforts - Work closely with Android Operations to provide seamless support to OEM/ODM/EMS/3PL - 負責提供工作範圍中定義的服務 - 負責協助客戶設定SLA和/或SLO - 負責人力資源管理、資源管理 - 確保全球流程與專案經理定義的一致性與更新 - 作為交付成果問題的主要窗口；快速解決問題以符合客戶需求 - 負責每日、每週、每月、每季的報告 - 培訓新成員並指導現有團隊成員 - 執行入職、離職以及績效審核與管理 - 與全球計畫中的其他現有供應商進行協調 - 確保員工缺席或過渡期間的業務連續性 - 與客戶一起執行現場審核相關任務 經驗 ： - 10年以上OEM/ODM/EMS/3PL工作經驗 - 除了日常工作之外，還需要有Android 合作夥伴的長期專案和撰寫文件改善計劃的經驗 - 與Android營運部門密切合作，為OEM/ODM/EMS/3PL提供無縫支援經驗