IT Specialist

The IT Specialist, Support & Service is responsible for: • Managing the IT Service Desk function for HUGO BOSS Taiwan. • Providing timely and appropriate IT support for IT issues to HUGO BOSS Taiwan. • Effective and timely management of IT projects and key IT initiatives • The management of IT equipment in retail and office environment for HUGO BOSS Taiwan • Setup, configuration, monitoring and troubleshooting of end-user relevant IT equipment in office and retail environment. • Preparation of IT guidelines and manuals for end-user. • User Account management (User Administration & New User Authorizations). The role is accountable for managing the IT department. This is achieved by: • Delivering the IT business plan for HUGO BOSS Taiwan. • Ensuring the service desk for HUGO BOSS Taiwan, is managed in line with the IT Service Level Agreement (SLA). • Ensuring the service desk for HUGO BOSS Taiwan, is managed in line with IT Security & Data Protection policies. • Monitoring IT systems, server & network infrastructure and escalation of incident cases following Global IT Service Desk procedures and processes. • Providing relevant and effective coaching and training of IT processes & systems (hardware use / systems use etc) to stakeholders. • Revising, devising and executing IT policy and procedure. • Exceptional time management and organisational skills. • Clear communication with all departments within the company. • Building and maintaining relationships with internal and external stakeholders. • Participate and coordinate, regularly tasks, activities and feedback sessions, with Headquarter Germany and Share Service Center Hong Kong IT teams, work as a virtual team member of APAC IT team. This support role includes, but is not limited to maintaining the day to day IT requirements for the business and end to end IT project management.