空運OP操作專員 Air Logistics Operational Care Specialist (台北)

Jump start your career with this excellent opportunity to join the world's leading forwarding and logistics organisation and be part of our ongoing success story. You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements. • To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required. • To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting. • To create files for consolidation (Export) or de-consolidation (Import). • To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration. • To accurately submit/issue all required documentation within 24 hours of departure in a timely manner. • To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs. • To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC. • To support + resolve claims + disputes.