顧客支援中心-顧客支援中心人員Customer Support Generalist

1. Provide fast & easy support for all customer contacts using specifics of contact method. 2. Resolve customer complaints, work with others to trouble shooting issues and give realistic solutions which allows us to maintain relationship with customers. 3. Balance customer’s expectation with service level goals and cost consciousness. 4. Fulfill daily business tasks in line with routines, regulations & guidelines. 5. Maintain & update knowledge; take responsibility for personal development. 1. 提供快速便捷的服務方案，解決顧客售後問題 。 2.解決顧客抱怨，與團隊合作解決問題並提供實際解決方案，維持客戶購物體驗。 3.在服務水平目標和成本意識之間平衡客戶期望。 4.依照案例程序、法規和工作指南，完成日常業務任務， 5.保持商品知識更新；著重個人發展。