【知名外商資訊公司】 L2 Technician_HelpDesk (LLS_834)

【Overview】 The Level 2 Onsite IT Support Specialist is responsible for providing advanced technical support, troubleshooting, and hands-on assistance within an organization’s physical locations. Operate under the guidance of supervisor and as per the SOP’s, Instructions, supervision provided. A key focus of this role includes expertise in Operating System (OS) imaging and deployment. This position serves as an escalation point for Level 1 support and ensures reliable, secure, and efficient IT operations. Provide onsite support as per the requirement by L3 at critical instances over the phone call, online collaboration tools etc. 【Key Responsibilities】 · Provide onsite technical support for desktops, laptops, printers, and other end-user devices. · Troubleshoot, diagnose, and resolve hardware and software issues escalated from Level 1 support. · Perform OS imaging, deployment, and re-imaging of devices using industry tools (e.g., Microsoft MDT, SCCM, Intune etc.). Provide break/fix support for desktops, laptops, and peripherals as requested. · Maintain and update standardized OS images as per organizational requirements. · Troubleshoot Windows OS, hardware, and enterprise applications. Reinstall/configure applications as needed. · Coordinate with third-party vendors for escalations and hardware replacements · Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.). · Ensure devices are up to date with security patches, drivers, and approved software. · Support user account management (Active Directory, Azure etc.) · Conduct site visits for asset management, network troubleshooting, and infrastructure checks. · Document incident resolutions and contribute to knowledge base articles for future reference. · Collaborate with network, server, and security teams for complex issue resolution. · Maintain compliance with organizational IT policies and data protection standards. Andy Kuo Direct : 02-7718-8834 Mail : [email protected]