Boutique Manager (台北)

MAIN PURPOSE In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business KEY RESPONSIBILITIES Key responsibility 1 …………………………………………………………………………………………………… Sales: • To achieve or surpass monthly and yearly sales targets • To respect the brand’s discount policy • To lead the team to acquire new clients • Travel for events and trainings, visit clients and attend functions to entertain clients • To be able to sell HJ and lead the team to sell HJ for target achievement Key responsibility 2 …………………………………………………………………………………………………… Management: • To train the boutique staff, • To ensure proper attire, grooming and behavior in line with the brand’s guidelines, • To ensure the boutique is maintained in perfect condition • To organize daily briefing and monthly meetings for giving objectives, sharing information and fostering team spirit • To coach team and take care of the recruitment, staff evaluation and development of the team • To prioritize, plan, delegate and adapt to business needs • To manage back office operations Key responsibility 3 …………………………………………………………………………………………………… Customer Relations Management: • To treat the customer according to brand’s standards • To build a strong customer relationship and loyalty • To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions. • To ensure a consistent, quality boutique experience for clients Key responsibility 4 …………………………………………………………………………………………………… After Sale Service: • To implement brand’s service strategy • To handle all customer’s enquiries and complaints Key responsibility 5 …………………………………………………………………………………………………… Stock Management / Products: • To ensure adequate and complete assortments at the boutique • To propose product ideas to management • To negotiate special products with customers and follow-up with management