【薪資 $38K 起】餐飲部主任 R&B Supervisor

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 -Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. 監督所在餐廳的服務和菜單品項的提供情況，確保高品質和一致性。 -Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 DUTIES AND RESPONSIBILITIES 工作職責 • In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. 在經理休假時主持交接班會議，確保同仁瞭解酒店的活動和運營的要求。 • Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. 在自己當班期間盡可能解決所有的投訴，並在工作日誌中記錄所有投訴以便後續追蹤。 • Oversee the Implementation of standards as detailed in the departmental standards and procedures manual. 監督部門標準工作手冊中列出的各項規範並貫徹執行。 • Enforce correct bill paying procedures. 遵守規定並正確的結帳程序。 • Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products. 有效的進行交接班會議，確保所有員工瞭解重要賓客、特殊活動、每日特餐及重點推銷的產品等。 • Supervise cash handling and banking procedures. 監督現金款項的處理和存放程序。 • Prepare daily banking and cash flow reports. 製作每日存款和流動資金報表。 • Establish and instruct staff in cash security procedures. 制定並指導員工執行現金安全制度。 • Deal with irregular payments. 處理異常的付款情況。 • Supervise the maintenance of service equipment. 監督服務設備的維護及保養。 • Monitor standards of guest facilities and services. 監督客用設施和服務的標準。 • Control stock and monitor security procedures. 控制庫存並監控安全程序。 • Assist with menu and wine list creation. 協助菜單和酒單的設計工作。 • Supervise outlet service. 監督餐廳內的服務。 • Works with Superior on manpower planning, budgeting and management needs. 與上級一起進行人力規劃、預算和管理需求。 • Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile. 與廚師及餐飲經理分享客人的建議從而反應當前客人的情況。 • Manage special amenities and special events. 特殊設施和活動的管理工作。 • Anticipate market changes and review operations when necessary. 有效的預測市場的變化，並在必要時審視運營工作。 • Up-sell property facilities. 推銷酒店的設施。 • Actively pursue cost saving measures. 積極地實行節約成本的措施。 • Recycle wherever possible. 盡可能地再回收利用能源。 • Manage wage and beverage cost. 管理工資及飲料成本。 • Forecasting. 進行預測工作。 • Stock control. 有效的控制存貨。 • Analyze statistics and change your operations to reflect customer preferences. 分析統計資料，按照客人的喜好改變運營方法。 • Mix your own shift hours to ensure you know what is happening in your department at all times. 輪調自己的輪班時間確保隨時隨地瞭解部門內發生的事情。 • Make conversation to guests during their order and find out their likes and dislikes as well as building rapport. 在客人點餐時與客人交談並發現客人的喜好，同時建立友善的關係。 • Other reasonable Ad hoc tasks assigned by supervisor. 其它由上級分配的合理任務