Data Reconciliation Specialist

Use data to safeguard donor trust and help protect the planet. At Greenpeace East Asia, every donation matters, not just the amount but the intention behind it. We're looking for a Data Reconciliation Specialist to manage the full payment and income reconciliation cycle, from processing recurring donations and verifying transactions to resolving discrepancies and ensuring accurate CRM and financial records. This role goes beyond reporting accuracy. It’s about maintaining the integrity of the systems that support our fundraising. You’ll work across markets and teams to ensure every donor contribution is correctly processed, reconciled, and honored in our data. Your precision and reliability will help uphold supporter trust, financial transparency, and the foundations that power our mission. If you excel at systematic thinking, pay close attention to detail, and take pride in turning daily operations into a reliable backbone for organisational success, this role will be a great fit for you. 使用數據守護捐款人的信任，為守護地球盡一份心力。 在財團法人綠色和平基金會，每一筆捐款都意義非凡，不僅僅是金額，更代表著支持者對改變的信念與承諾。 我們正在尋找一位 資料核對專員（Data Reconciliation Specialist），負責管理整個捐款過款與收入核對流程：從定期捐款的處理、交易驗證，到異常問題的排查與解決，並確保 CRM 與財務數據的準確無誤。 這不只是關於報表的精確，而是攸關支撐我們募款工作的系統完整性。你將與不同市場與團隊協作，確保每一筆來自支持者的心意都能被妥善處理、如實記錄。你對細節的堅持與工作穩定度，將是維繫捐款人信任與財務透明的關鍵，也是推動我們使命前行的重要力量。 如果您擅長系統性思考、注重細節，並樂於讓日常流程成為支持組織運作的關鍵後盾，這個角色將非常適合您。 【RESPONSIBILITIES】 ▪ Oversee recurring donation payment cycles and refunds across East Asia markets ▪ Ensure accurate transaction processing and resolve payment-related issues ▪ Reconcile donation data across CRM, banks, payment gateways, and financial systems ▪ Produce accurate financial reconciliation reports and investigate income discrepancies ▪ Validate and cleanse financial data to maintain data quality and integrity ▪ Ensure consistency in donor records, income categorisation, and coding standards ▪ Maintain clear documentation and update standard operating procedures (SOPs) ▪ Ensure compliance with internal financial controls and external fundraising regulations ▪ Identify and address recurring system or process inefficiencies ▪ Collaborate with Finance, Tech, Operations, and external partners to improve workflows 【主要職責】 ▪ 負責東亞市場（香港、台北、首爾、東京辦公室）的定期捐款過款與退款作業 ▪ 確保每筆交易準確處理，並即時排解付款相關問題 ▪ 將捐款資料與 CRM、銀行、金流平台與財務系統進行核對與對帳 ▪ 產出準確的財務對帳報告，並調查與分析收入差異 ▪ 定期驗證與整理財務資料，維持數據品質與完整性 ▪ 確保捐款人資料、收入分類與編碼標準的一致性 ▪ 維護完整的作業文件，並更新標準作業流程（SOP） ▪ 確保作業符合內部財務控管與外部募款相關法規 ▪ 辨識並改善重複性系統問題或流程效率低落之處 ▪ 與財務、技術、營運團隊及外部合作夥伴協作，優化工作流程 【QUALIFICATIONS】 ▪ Bachelor’s degree in payment /cashflow management, finance, accounting, mathematics, statistics or a related field or equivalent work experience ▪ A minimum of 3 years of related work experience. Experience in a non-profit organisation is advantageous. ▪ Proven experience in payment processing, income and data reconciliation, financial / data analysis or any related financial / data-related roles. ▪ Proficiency in data manipulation and analysis using tools such as (e.g. Excel, SQL) ▪ Strong attention to detail and a commitment to data accuracy, particularly in financial data ▪ Excellent problem-solving skills and investigation skills ▪ Ability to follow existing rules, procedures and policies. Seeking reinforcement from the appropriate authority when in doubt. ▪ Working knowledge/experience in Customer Management Systems (e.g. Salesforce) is a plus ▪ Fluency in written and spoken English and proficiency in local languages. Other languages such as Cantonese, Mandarin, Korean or Japanese would be advantageous.