Customer Service Specialist

Join Our Kitchen Mama Customer Service Team in Taipei: Where Your Role Matters! ● Be the Heartbeat of Our Brand At Kitchen Mama, we're excited to welcome a new Customer Service Specialist to our dynamic team in Taipei. In this role, you're not just addressing customer inquiries; you're a cornerstone of our success. You'll engage directly with a diverse clientele, requiring patience and the ability to solve problems effectively. This role is perfect for someone who loves challenges and is eager to learn and grow. What You'll Do: ✔ Excel in Customer Service: Offer prompt, efficient, and customer-focused service, managing everything from routine questions to complex disputes. ✔ Be the Customer's Champion: Understand and empathize with our customers, providing feedback that shapes our products and services. ✔ Support Key Initiatives: Play an active role in product launches and critical support events. ✔ Create Impactful Reports: Prepare and present statistical reports that drive business decisions. ✔ Manage Knowledge Resources: Maintain and update internal knowledge bases. ✔ Handle Returns and Repairs: Oversee the RMA process, including tracking, analysis, and corrective action monitoring. ✔ Support E-Commerce Platforms: Learn and master the operations of various e-commerce platforms. ✔ Fulfill Ad Hoc Duties: Tackle various tasks and activities as directed by supervisors. Ready to Make a Difference? If you're excited to be a key player in our customer service success, send your resume and let us know why you're the ideal fit for Kitchen Mama!