Service Engineer 售後服務工程師 客服工程師(海外)

1. Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test; 在客戶地點安裝設備，包括設備的新功能，卸載的元件，檢查是否有損壞，組裝，調整和測試; 2. Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems; 評估和診斷問題並進行適當的維修。與同事、客戶和外場支援隔離和解決問題; 3. Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems; 每天維護和優化設備以增強功能，防止問題; 4. Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. 指導客戶使用設備及日常維護。回答客戶的問題，並以專業的方式協助客戶。 5. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures; 充當常規故障的使用者資源。建議使用者採取適當行動或改變使用者程式來解決故障問題; 6. Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. 執行管理和協調工作，其中包括pass-downs，工作單，現場服務報告，系統問題報告和月度報告。 7. Prepare written technical reports on an independent basis. 在獨立的基礎上撰寫書面技術報告。 8. Ensure proper completion of service order with a friendly and cooperative attitude and compliance with regulations. 確保正確完成的友好交流與合作的態度和遵守規定妥善完成服務訂單與服務訂單和遵守法規。 9. Prepare and submit necessary periodic and non-periodic reports to Service Manager. 準備並提交定期必要報告和非定期報告給服務經理 10. Interface effectively with other departments to resolve customer problems and issues. 與其他部門合作解決客戶的問題 11. Properly maintain spare part inventory, test equipment, tools and technical data documentation. 妥善維護備件庫存，測試設備，工具和技術資料文檔 12. Others the superior assigned. 完成上級安排的任務。 13. Ability to independently travel overseas 有獨立海外出差的能力